At first, the location of this resort appears underwhelming, being inside a corporate office park. However, once you get to the resort itself, your fears will be somewhat allayed. It is a large complex of many buildings. The main building is the Meritage Resort & Spa, and the other buildings are a part of the Vino Bello Resort, which is a vacation time-share that is now also used as a hotel. As other reviewers have mentioned, the concierge will attempt to talk you into signing up for a sales pitch for the time-share company. Based on what other reviewers said, it sounds like we were lucky that we just said no thanks and were left alone.
I really only have two complaints about my stay here. The first one is that if you want your bed made, sheets changed, and/or any other standard hotel housekeeping services, you must pay an additional $25 per day fee. In fairness, the Vino Bello website does say "Daily housekeeping is not included and may be added for a nominal fee." For starters, I have never in my life stayed in a hotel where housekeeping was an extra fee. I have stayed in hotels ranging from two to five stars, and housekeeping is ALWAYS included. The quality of housekeeping may vary from hotel to hotel, but they've never sold it as an add-on anywhere else. Second, given that you must pay an additional $20 per day resort fee, it's amazing that housekeeping is still not included. One of the staff at the front desk explained to me that this housekeeping fee policy is for environmental reasons. Even if that were true, at least have the beds made and the trash emptied on a daily basis. That has nothing to do with the environment, but makes a huge impression on guests (returning to a room with a neatly-made bed versus a room that hasn't been touched). If it's a financial issue, then just raise the room rates by a few bucks and include the housekeeping fee in that.
I can't overstate how much this housekeeping fee feels like nickel-and-diming the customer, which is not a good way to win customer loyalty. I strongly encourage hotel management to reconsider this policy, because it sends a bad impression to the customer.
A much more minor issue with our stay was that, even though we visited the concierge the day we arrived and received our welcome packet, we were woken up the following morning at 9 AM by a phone call from a different concierge asking if we had gotten our welcome packet. Apart from being too early in the morning to disturb guests, the fact that they didn't know we already got our welcome packet just added to the inconvenience (being woken up for a completely pointless reason). The cynical side of me couldn't help but wonder if that early-morning phone call was deliberate retribution for our declining the time-share sales pitch for that morning. I would hope not...
Those are the few caveats. The positives are that it is a wonderful resort with a lovely pool area. The ability to borrow DVD movies for free is terrific, and the popcorn is a nice touch. The front desk staff were very kind and helpful. The free shuttle to downtown Napa is very nice and convenient and, at night, it becomes something of a party bus! There were blue dance lights on in the shuttle and a Bon Jovi concert playing on the TV in the shuttle. It felt a bit like college again (in a good way).
- Official Description (provided by the hotel):
- Your Vino Bello suite is designed to complement your Napa Valley getaway with quiet space and luxurious appointments. Choose from 64 studio, one bedroom or two bedroom condominium-style suites, all decorated with Old World Tuscan charm that blends with the surrounding vine-covered hills to welcome you with style and grace. This is wine country at its best. Here you’ll find luxurious accommodations, fine amenities and gracious service, all designed to make your visit to Napa Valley a memorable one. Whether you choose to taste your way through countless Napa Valley wineries, venture into the hills on horseback, bicycle through quaint villages, or float above it all in a hot-air balloon, you’ll return to find first class amenities at Vino Bello Resort. ... more less
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- Also Known As:
- Vino Bello Hotel Napa
- Vino Bello Napa
- Vino Bello Resort Napa, Napa Valley, CA