Stayed here this last weekend and could not believe the nerve of the employees who work at the front gate. We payed a 2 night minimum although we only stayed Saturday night.
When first arriving, I felt like i was being interrogated at the front gate and was given a guest pass to drop off my belongings. There are only 2 cars allowed per site so had to park off site after dropping off everything which is quite a walk. Checkout is 12 on Sunday, we we proceeded take our belonging to our cars parked outside the gate and planned to return to boat for the day. Upon coming back through the gate, we were informed we have to pay extra for coming in since we have 2 dogs with us ($10). We explained we had were camping and just taking out stuff out. None the less, the woman at the gate was very rude and would not budge. Therefore, we decided to leave all together... And not to mention, even before we attempted to walk in, the woman was yelling at us that our driver could park where we were being dropped off!
Needless to say, we will not be going back to stay again! Taking aside the horrible customer service, the campsite is nothing to speak of with minimal campsite space. The bathrooms are also very far from most campsites.
- Also Known As:
- Pleasure Cove Resort At Lake Berryessa Hotel Napa
- Pleasure Cove Resort At Lake Berryessa Napa, Napa Valley, CA