I tried to book a stay for Memorial Day weekend with the Arbor Guest House and I decided to call the bed & breakfast to book my stay. I was planning on adding a massage to my stay which is the only reason why I called to book my reservation and did not book it online like I normally would have. The first time that I called, I spoke to a woman who informed me that a 3 night stay was required because of the holiday weekend. I thought this was odd since I had seen online that it was a 2 night minimum stay. I chose not to bring that to her attention as I wanted to verify what I had read online. Once I reviewed their website and noticed that I could actually book my 2 night stay, I decided to call back and ask why they had told me I could only book 3 nights. When I called back I spoke to a man who was very rude. He rudely and quickly told me it was a minimum of 3 nights stay and when I tried to bring the website to his attention he was insensitive and rude. He lacked customer service skills and I'm actually glad that I called to try to book my reservation. It gave me a good idea of how poorly I would have been treated if I stayed here.
- Official Description (provided by the hotel):
- Arbor Guest House Inn is a unique, colonial revival home located just minutes from downtown Napa. We offer many of the amenities of luxury hotels at affordable rates. This winter enjoy great rates on spa services, free gourmet breakfast, free happy hour in the evening with wine and cheese, fireplaces, private entrances, HDTV and free wifi high-speed Internet access– all complimentary with your Napa lodging. ... more less
- Reservation Options:
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- Also Known As:
- Arbor Guest House Hotel Napa
- Arbor Guest House Napa, Napa Valley, CA