This particular Best Western is certainly clean, and in-room high-speed 'net access is convenient, but that's all it has going for it.
Ignore for a moment the lack of a fitness center and the sub-standard Denny's that seems to be the only viable dining option within a couple miles. (It's surrounded by shopping centers and fast food restaurants.) When returning from a meeting in Benicia, I called the front desk, spelled out my exact location, after which I received what turned out to be incorrect directions, taking me over two hours out of my way, well past midnight. I called again, explained what happened, and the late night desk clerk, Josh, just laughed and said it happens all the time.
Needless to say I was furious, and Josh was no help at all. Since I only come to the area for business, I will never stay at this location again.
- Official Description (provided by the hotel):
- BEST WESTERN PLUS Inn at the Vines just received Best Western International’s highest honor, "The Chairman’s Award," for outstanding quality, design and high customer service. Travelers from all over the world choose Inn at the Vines as their vacation destination. BEST WESTERN PLUS Inn at the Vines, also nominated as one of the best hotels in Napa Valley, provides finely appointed accommodations in the heart of all there is to experience in our beautiful wine country of Northern California. Whether your travels bring you to Napa for a weekend get-away, business, family vacation, or a wedding, BEST WESTERN PLUS Inn at the Vines is ready to ensure a comfortable and memorable stay. ... more less
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- Also Known As:
- Best Western Plus Inn At The Vines Hotel Napa
- Best Western Hotel Napa
- Best Western Napa
- Napa Best Western
- Best Western Plus Inn At The Vines Napa, Napa Valley, CA