I booked this hotel for $200/night including tax. I had read the reviews on trip advisor and had hoped for a clean room. Instead, I got a room with ants. In fact, when I woke up in the morning I had ants in my clothes which were placed on the bathroom counter as well as the shower.
I did my best to clean the ants and then promptly went to the staff at the counter to discuss my issue. She asked for my room number and then said matter of factly, "oh, yeah, room 14 has ants".
No offer of discount or anything else. I then asked to speak to a manager and was told the manager was "on vacation" and she would have to see the room for herself to get a discount. I then had the staff person go into the hotel room to look at the number of ants and she returned saying, "I'm not going to credit your card for 1 ant". I explained minutes before I had them all over my clothes and if we gave them time they would return. She avoided eye contact with me and did not offer any other condolence.
Needless to say, I will never stay here again.
- Official Description (provided by the hotel):
- Hospitality, Pure and Simple. Value Hotel in the Heart of the Napa Valley. Conveniently located to Wineries, Restaurants and Shopping. We offer "Green" cleaning products and natural amenities as well as upgraded linens and towels to make your stay comfortable. We have a friendly and informative staff to help you discover the gems of the Napa Valley. As a guest of the Hotel you can also relax in our year round heated pool and hot tub after a hard day of wine tasting. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TravelClick and Booking.com so you can book your Chablis Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Chablis Hotel Napa
- Chablis Motel Napa
- Chablis Inn Napa, Napa Valley, CA