We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“nice grounds but air condtioner turned off in November”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Embassy Suites by Hilton Napa Valley
Ranked #11 of 30 Hotels in Napa
Certificate of Excellence
Knoxville, Tennessee
Level Contributor
191 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“nice grounds but air condtioner turned off in November”
Reviewed 13 November 2013

This Embassy Suites has great grounds with 2 pools and swans. It is a large place. The sitting area has a sectional with frig and sink. There is a sink in the bedroom and one in the bathroom. The manger's reception had snacks and popcorn. The breakfast was very good. The only thing we did not like that they had turned off the air conditioned in November. When we checked in the room was too warm and was getting warmer. They did bring us a fan. It did cool down later

Room Tip: Check if air conditioner is turned if going in off season or ask for bottom floor.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlotte T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,996 reviews from our community

Traveller rating
    966
    643
    253
    90
    44
See reviews for
480
777
37
241
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (330)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Gabon
1 review
Reviewed 12 November 2013

The Napa Valley Embassy Suites is a great deal - convenient location, free parking, very spacious rooms and an evening reception with complimentary wine and snacks. Staff is friendly and helpful, and I had no wait checking in or out. I did not take advantage of the complimentary breakfast, but very much appreciated this amenity. Very satisfied with my stay!

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Brandie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
2 reviews
Reviewed 12 November 2013

The location is Very convenient to Napa. Lovely setting of ponds, fountains, swans, flowers and trees in the courtyard and the lobby is really cozy. Friendly staff are excellent resource for places to go and wineries to visit.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ron N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 November 2013 via mobile

My wife and I stayed at this hotel on a Sat evening and were happy with the cleanliness and size of the rooms. Included in our stay was a free "managers reception" from 5.30-7.30pm and breakfast starting at 7am. We were very happy with the stay but were disappointed that WIFI was an additional cost. At $400/night on a Sat I feel that should be included in the cost of the hotel.

Overall. Nice hotel, easy access from the highway, nice rooms, happy hour and breakfast included. They need to reconsider WIFI.

Stayed November 2013
Helpful?
Thank ryanjbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 November 2013

This hotel does not heat its room during winter to save operating costs. All air conditioning and heating systems are turned off, even when expected outside temperature is 43 degrees F. Result is guests freeze to death. Inquire before booking if heating/air conditioning is turned on!!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reynaldo Z, General Manager at Embassy Suites by Hilton Napa Valley, responded to this review, 13 November 2013
David,

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room. and will work with our maintenance team to resolve this. If you return to our area, we hope you will consider staying with us again.

Best Regards,

Reynaldo Zertuche
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 November 2013

We went to the Marriott Hotel and Spa to check on our balloon ride booking as this is the hotel that the ride leaves from. Laura from this hotels concierge made us feel welcome and made us wish we had stayed at the Marriott! We had never been to Napa Valley and chose the Embassy Suites based on location more than anything, and because we are a Hilton member. The night we arrived they were resurfacing the deck on the level we were staying. We hauled our luggage up the elevator and found we couldnt get to our room. Went back down to front desk and the gentleman wasnt aware of problem. He didnt appologize for inconvenience nor did he offer to help us get to our room. We had to figure our way out from the courtyard and his poor instructions. Breakfast was confusing the first morning. You have this voucher but no one seems to care that you have one or not. Staff in restaurant isnt helpful or friendly. No one in this hotel was friendly or helpful! Not from the bellboy to the frontdesk clerk. The young lady who served us for dinner the first evening was the only person we encountered that made us feel excited about discovering Napa Valley. Wish I remembered her name but she was lovely. STAY at the Marriott Hotel and Spa if you truly want the WELCOME experience!!!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Edison04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 November 2013 via mobile

One of the BEST stays we have had anywhere. Excellent location close to downtown and wineries. Nightly events with Manager reception, as well as breakfast included. Caring staff looking to.insure every guest stay.is best it can be. Updated rooms with ammenities to provide for the rest and relaxation you are looking for on vacation.

Stayed November 2013, travelled with friends
Helpful?
Thank udamahon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Napa hotels
1.7 mi away
Hilton Garden Inn Napa
1.0 mi away
The Westin Verasa Napa
0.3 mi away
BEST WESTERN PLUS Elm House Inn
Show Prices
Show Prices
Show Prices
1.7 mi away
Napa Valley Marriott Hotel & Spa
1.0 mi away
Napa River Inn at the Historic Napa Mill
1.7 mi away
Hampton Inn and Suites Napa
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Napa Valley? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Napa Valley

Property: Embassy Suites by Hilton Napa Valley
Address: 1075 California Blvd, Napa, CA 94559
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Napa
#6 Family Hotel in Napa
#7 Romantic Hotel in Napa
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Embassy Suites by Hilton Napa Valley 3.5*
Number of rooms: 205
Official Description (provided by the hotel):
Located in the historic town of Napa, near world- renowned wineries and home to celebrity chefs, the Embassy Suites Napa Valley is a Mediterranean style property built around an interior courtyard and millpond. A three story building, this charming property offers 205 spacious suites, two swimming pools, sauna, whirlpool, gift shop, restaurant, and lounge. Complimentary full breakfast and beverage reception make this a great choice for anyone looking for hidden value in the Napa Valley. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), TripOnline SA, Hilton Hotels Direct, Odigeo, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Embassy Suites by Hilton Napa Valley reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Napa Valley
Napa Embassy Suites
Embassy Suites By Hilton Napa Valley CA

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing