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“Enjoyable stay”
Review of Ivy Hotel Napa

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Ivy Hotel Napa
Ranked #24 of 30 Hotels in Napa
Los Banos, California, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Enjoyable stay”
Reviewed 26 January 2014

We really enjoyed our stay here at the Ivy Inn. The room was very nice. It's location was good for the things we wanted to do. We were given a voucher by our kids for a one night stay and we paid for an additional night. We would most likely consider staying here again if we return to Napa.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Judy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
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Menlo Park, California
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 23 January 2014

I have just returned from a 2-night stay at this hotel. What a disappointment! It is clean….but beyond that, it does not have much to recommend.

We were unable to get two of the lights to work in our room, unfortunately, one of these being the lighting directly above the mirror over the sink, which is outside of the bath. After the first morning of getting ready in the dimly lit area, accomplished by leaving the bathroom door open, we reported the problem to the front desk. We were informed that the maintenance people did not arrive on site until 9:00am. We returned from a full day of activities to discover that the lighting problems had not been repaired. There had been no attempt to contact us, assign us to another room or notify us. When I reported this to the desk staff that evening, the night clerk was not even aware of the problem with our room. He did offer to change our rooms, but at that point we were already dressed for bed. The nonchalant, ambivalent manner in which this was handled was certainly unimpressive and, in a business, where competition is keen, one would expect better.

Breakfasts were average. The scrambled eggs appeared to be powdered. One morning there was a waffle maker, but the next morning there wasn't. We have stayed in nicer in the area for the same price.

Room Tip: The plan for the room is that the sink and the dressing area open to the sleeping area which means i...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Public Relations Manager at Ivy Hotel Napa, responded to this review, 27 January 2014
Dear Carol C,
Thank you for taking out the time to leave us a review. We appreciate your comments. Please accept our sincere apologies for failing to fix the light in the room. We take any guest issue with utmost importance and assure you that this won't reoccur. We hope that you give us another chance to show the hospitality we have to offer.
Regards,
Ivy Hotel Napa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Napa hotels

Gilroy, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 January 2014

The hotel has beautiful rooms, but the room was dirty upon arrival and was short of towels. The toilet was too small for my husband and too close to the wall. Most of the staff was courteous, except for a front desk staff who scolded my husband when he called for more towels. The inclusive breakfast was delicious and the location was fine. The gym had a broken elliptical, two treadmills and a poor quality weight combo machine. Overall, would stay there again, if husband wasn't coming with...

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jean M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 January 2014

We stayed on a Groupon deal and were pleasantly surprised. Clean rooms, nice amenities, decent breakfast, great coffee. MIssed the complimentary wine tasting that was advertised for Friday evening. Also Groupon included 2 half splits of champagne which was not offered to us or mentioned and I forgot about it until the next day....We will go back. Nice and quiet, no noise from road.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DarleenB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Public Relations Manager at Ivy Hotel Napa, responded to this review, 27 January 2014
Dear Darleen B,
Thank you for your review. We are glad that you enjoyed your stay and liked our establishment. Apologies for failing to hand over the champagne splits, please be sure to mention it on your next stay with us and give us a chance to make it up to you.
Regards,
Ivy Hotel Napa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cupertino, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2014

The hotel is very nice and the staff behaves professionally. The room looks modern and everything is very clean. The free wifi is good. The location is ideal and convenient. We had an easy checkin and checkout process. We stayed there with a group of friends and everyone slept well. We will definitely return.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Myoung K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Public Relations Manager at Ivy Hotel Napa, responded to this review, 27 January 2014
Dear Myoung K,
Thank you for the five stars! We are delighted to hear that you had a great stay with us and decided to think of us on your next trip to Napa.
Safe Travels!
Ivy Hotel Napa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 18 January 2014

My girlfriend and I stay at the hotel over the New Year’s; the hotel is in a very convenient location, the hotel is very nice and the staff is very friendly. The breakfast was good and hot.
We will go back next time we are in Napa.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 88Love_to_travel88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Leandro, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 January 2014

My boyfriend and I stayed here for our anniversary & also our first trip to Napa. Upon checking in, we were welcomed by Catherine & Tyler who were both so warm and welcoming. They gave us great reccomendations for dinner and wine tasting and also two for one wine tasting vouchers which came very much in handy during our stay. The hotel was well kept and everyone I came across staff wise were awesome, from housekeeping to breakfast staff to front desk. Room was clean and well maintained. The only concern I had was with the sink in my room, I left the water running for no longer than a few minutes while washing my face and the sink overflowed onto the bathroom floor. Other than that I had a lovely stay and I will be back!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chillarybanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Public Relations Manager at Ivy Hotel Napa, responded to this review, 14 January 2014
Dear chillarybanks,
Thank you for the 5 star review and for the great comments! Your review has been shared with the staff. Hope to see you on your next trip to Napa.
Sincerely,
Ivy Hotel Napa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ivy Hotel Napa

Property: Ivy Hotel Napa
Address: 4195 Solano Ave, Napa, CA 94558-2233 (Formerly BEST WESTERN PREMIER Ivy Hotel Napa)
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 30 Hotels in Napa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Ivy Hotel Napa 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub. You don't need to be at the beach to work on your tan and enjoy a refreshing dip in turquoise waters. Guests are in luck because we're the only Premier Best Western in all of California. That means extra doses of luxury, amenities and service at this Napa hotel. Our deluxe, complimentary full breakfast features waffles, breads and pastries, yogurt, cereal, hot eggs, hot breakfast meat, fresh fruits, and 100% Arabica coffee and chilled juices. The Napa Valley Wine Auction attracts travelers from around the world. This Napa hotel is within walking distance to local transportation, and has great customer service, free Wi-Fi in the rooms, and free parking. Don't miss out on the local winemaker reception hosted in the lobby every Friday. The opulent, avant-garde boutique Napa hotel provides a stunning beginning to any trip. Friendly staff members are happy to help guests plan a day's agenda. Enjoy the great outdoors in style with a bicycle ride around town. Photographers and nature lovers delight in the endless beauty of Mother Nature. A stroll around town or a hike on one of the local trails will have you right in the middle of the adventure. Your gorgeous Napa hotel is an entryway to the unique experience of downtown Napa Valley. Reserve an unforgettable stay at Ivy Hotel Napa right now! ... more   less 
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
Ivy Hotel Napa Napa Valley, CA

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