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“Worst hotel in Napa”
Review of Ivy Hotel Napa

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Ivy Hotel Napa
Ranked #24 of 30 Hotels in Napa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst hotel in Napa”
Reviewed 24 May 2014

Beware.

The management is terrible and rude. The rooms are filthy. The location is awful.

If I could rate it with zero stars I would.

While there are some good reviews on this rat hole I am someone who believes a hotel should offer consistency, both in service and cleanliness, something this place lacks completely.

Find accommodations elsewhere if you want a pleasant stay in wine country.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Napa1603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Public Relations Manager at Ivy Hotel Napa, responded to this review, 27 May 2014
Dear Napa1603,
Please accept our apologies for not being able to provide an enjoyable stay. We would like to discuss this matter further. As you can see from other reviews, majority of our guests have a wonderful stay with us. Please email atish@ivyhotelnapa.com.
Regards,
Ivy Hotel Napa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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772 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 May 2014 via mobile

Absolutely beautiful room and very easy location to get to wineries and San Francisco
Very good value for such a nice place
Didn't get a chance to use the pool area but looked very inviting
Walking distance to restaurant
Our room had all new decor and spacious
My sister and I felt very safe
Staff was very kind and helpful
Hot breakfast too
Will definitely stay there again

Stayed May 2014
Helpful?
Thank Aubur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lower Lake, United States
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 May 2014

The Ivy hotel in Napa is a step up from most of the Best Western hotels. You will pay a bit more for this, but honestly, this is a very nice place. Location is easy on and off the highway. The decor certainly fits the Napa Valley, and the rooms are large and comfortable.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Public Relations Manager at Ivy Hotel Napa, responded to this review, 27 May 2014
Dear Daniel W,
Glad you enjoyed your stay and liked our hotel. Thank you for the perfect score!
Safe Travels,
Best Western Premier - Ivy Hotel Napa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Alberta, Canada
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 May 2014

We actually stayed here as a basis for seeing San Francisco. Now it is nearly an hour to downtown San Francisco from here, but when we looked at the prices of hotels in San Fran and considered Oakland we felt this was our best bet. We stayed here two nights and it worked out quite well. The beds are very comfortable, the continental breakfast is great, had hot food and the usual continental food, we would pick it up and eat in our room, it was a good basis to go to restaurants in Napa or nearby communities, was quiet, and affordable and the front desk staff were really pleasant. We would stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danielle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 May 2014

On our first nights stay, I was given the wrong room. A guest attempted to enter my room at 1am in the morning. Apparently, the front dest person put us in the wrong room. This was a very scary experience for my wife. The staff seemed concerned about the incident but the manager of the hotel could have cared less. I was given a discount for the first night and moved to another room. The hotel is somewhat small and in a bad location next to the main street. The breakfast was not very good either.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eren b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Guest Relations Manager at Ivy Hotel Napa, responded to this review, 17 May 2014
Dear eren b,
Thank you for taking out the time to leave us a review. Please accept our sincere apologies from all our staff and management. This shouldn't have happened. Please be assured that this was a one time occurrence, which won't be ever repeated. We hope that you do not form an opinion about us and give us another chance to make you feel comfortable and leave happy just like our other guests do.
Sincerely,
Ivy Hotel Napa
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Travellers are raving about these Napa hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 May 2014

Very nice and beautiful hotel. Very clean. There was a issue with my bill and the manager was able to fix it for us. We stayed during the Mother's Day weekend and they had a beautiful fruit bar for all mothers. I stayed for 3 nights and it was very nice to see something different in the morning at the breakfast restaurant. They made a bouquet of flowers made out of fruit with all the designs. Very nice. I will tell all my friends and recommend this place. I will be back.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rjaimishra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Public Relations Manager at Ivy Hotel Napa, responded to this review, 27 May 2014
Dear Rjaimishra,
Thank you for the 5 stars! We are very happy that the guests enjoyed our fresh fruit bar on Mother's Day weekend. Least we can do for all the mothers out there.
Until next time,
Best Western Premier - Ivy Hotel Napa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 11 May 2014

Our room was lovely and the bed was super. The front dest people were friendly and helpful. The only bothersome thing was the sink in our bathroom--the drain was terribly slow. For this reason i am awarding a 9 not a 10.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 4imeldag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ivy Hotel Napa

Property: Ivy Hotel Napa
Address: 4195 Solano Ave, Napa, CA 94558-2233 (Formerly BEST WESTERN PREMIER Ivy Hotel Napa)
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 30 Hotels in Napa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Ivy Hotel Napa 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub. You don't need to be at the beach to work on your tan and enjoy a refreshing dip in turquoise waters. Guests are in luck because we're the only Premier Best Western in all of California. That means extra doses of luxury, amenities and service at this Napa hotel. Our deluxe, complimentary full breakfast features waffles, breads and pastries, yogurt, cereal, hot eggs, hot breakfast meat, fresh fruits, and 100% Arabica coffee and chilled juices. The Napa Valley Wine Auction attracts travelers from around the world. This Napa hotel is within walking distance to local transportation, and has great customer service, free Wi-Fi in the rooms, and free parking. Don't miss out on the local winemaker reception hosted in the lobby every Friday. The opulent, avant-garde boutique Napa hotel provides a stunning beginning to any trip. Friendly staff members are happy to help guests plan a day's agenda. Enjoy the great outdoors in style with a bicycle ride around town. Photographers and nature lovers delight in the endless beauty of Mother Nature. A stroll around town or a hike on one of the local trails will have you right in the middle of the adventure. Your gorgeous Napa hotel is an entryway to the unique experience of downtown Napa Valley. Reserve an unforgettable stay at Ivy Hotel Napa right now! ... more   less 
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
Ivy Hotel Napa Napa Valley, CA

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