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“Yuck” 1 of 5 bubbles
Review of Ivy Hotel Napa

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Ivy Hotel Napa
Ranked #24 of 30 Hotels in Napa
Laguna Hills
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Yuck”
1 of 5 bubbles Reviewed 24 July 2014

Very expensive ($350.00 the first night)! Expected The Ritz, got the pits. Just like any other BW motel. Premire? No way. Staff was rude and unresponsive. Food was blah. Next time I will stay at the Hampton Inn.

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Joel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Public Relations Manager at Ivy Hotel Napa, responded to this review, 25 July 2014
Dear Joel R,
Thank you for your review. We apologize for the inconvenience caused during your stay. We pride ourselves on our staff and would like to discuss your grievances. Please write to us on atish@ivyhotelnapa.com for further consideration.
Regards,
Ivy Hotel Napa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

755 reviews from our community

Traveller rating
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    156
    60
    45
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Redlands, United States
2 reviews
3 of 5 bubbles Reviewed 23 July 2014

The overall quality of this hotel does not rate a premier label or price. We stayed at a Best Western Plus the previous night that was much nicer. The room we were given at this hotel had a technician working on it so we were "upgraded" to a suite. Although the furnishings were up to date and somewhat upscale, they were not very well maintained. The main bathroom door, a slider, had no handle to move it and the secondary door was warped and would not shut all way without forcing it. A cabinet door on the kitchenette was also damaged. The room was stuffy with the a/c unit on which made it difficult to sleep. The hotel's location was disappointing. The rate charged at check out was $50 over the reserved price, although eventually corrected. The breakfast tables were not cleaned very well. The overall impression of this hotel was that it was not managed nor maintained very well.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Public Relations Manager at Ivy Hotel Napa, responded to this review, 25 July 2014
Dear John D,
Thank you for taking out the time to leave us a review. We apologize for the inconvenience caused during your stay. We are sorry to hear that you had issues with your room. Hopefully you brought it to our manager's immediate attention for prompt action. We are the only Premier Best Western on the west coast. What sets us apart is our design, amenities and standards for service. We hope you will give us another chance to experience all that we have to offer.
Sincerely,
Ivy Hotel Napa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagreb, Croatia
Level Contributor
5 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 16 July 2014

My wife and me spent there one night. Room was big enough, bed was comfortable. Bathroom wasn't so big. We had included buffet breakfast which was till 10 am, we came 9.30 am and they already started to remove all food.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Neven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
1 review
3 of 5 bubbles Reviewed 15 July 2014

Although it was the weekend of 4th of July 329 + tax for a night ist too much for a standard king room, even 209 + tax the following nights were on the edge...therefore the quality either the whole hotel has got an adequate standard. Stayed three nights...room was clean, but the bathroom was very small and not renovated like the rest of the room. Lamp on the ceiling was broken. Coffee wasn't filled up after cleaning, had too remind, apologized for the fault, but it was forgetten right away the next day again... Thefore the Pool an the hot tub was really good...

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Julian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Guest Relations Manager at Ivy Hotel Napa, responded to this review, 17 July 2014
Dear Julian K,
Thank you for leaving us a review. We pride ourselves in providing a great value for money. A full hot breakfast, wi-fi, parking, use of outdoor pool and hot tub are some of the value added services we offer complimentary.
We hope that you would give us another chance to enjoy all that we have to offer.
Sincerely,
Ivy Hotel Napa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollywood, Florida
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 13 July 2014

This hotel was very nice and at a reasonable price. The lobby and rooms have been renovated. The bed is comfy and decor is nice. The free breakfast was good to have before setting out on a day of wine tasting. Would definitely stay again.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank CDB_PAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Guest Relations Manager at Ivy Hotel Napa, responded to this review, 17 July 2014
Dear CDB_PAC,
We are glad that you had a comfortable and enjoyable stay while in Napa.
Thank you for the perfect score!
Regards,
Ivy Hotel Napa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

We booked this last minute not even knowing what to expect but its a wonderfully run, clean and comfortable place. We particularly enjoyed the outdoor pool and lounge area. Very tidy and very nice! The service was excellent and experience impeccable. We would stay here again.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 848FrederickE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Guest Relations Manager at Ivy Hotel Napa, responded to this review, 10 July 2014
Thank you 848FrederickE! Your comment made all of us at the Ivy Hotel Napa very happy!
Safe Travels,
Ivy Hotel Napa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 9 July 2014

Its an OK hotel for a first visit to Napa. First time there so just booked it as it looked OK on the internet. Expensive for what it was. Room clean and tidy - looked like it had been remodelled. Very thin walls - had very noisy neighbours. Pool was nice to have. Breakfast terrible and staff did not clean tables down (there was enough of them). Gym equipment faulty.

  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternivyhotel, Guest Relations Manager at Ivy Hotel Napa, responded to this review, 10 July 2014
Dear John W,
Thank you for your comments. We are glad you chose our hotel for your stay in Napa. We are constantly trying out different breakfast options to appeal to all the guests. We hope that you would like our breakfast offerings if you decide to give us another chance to serve you.
Sincerely,
Ivy Hotel Napa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ivy Hotel Napa

Property: Ivy Hotel Napa
Address: 4195 Solano Ave, Napa, CA 94558-2233 (Formerly BEST WESTERN PREMIER Ivy Hotel Napa)
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 30 Hotels in Napa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Ivy Hotel Napa 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub. You don't need to be at the beach to work on your tan and enjoy a refreshing dip in turquoise waters. Guests are in luck because we're the only Premier Best Western in all of California. That means extra doses of luxury, amenities and service at this Napa hotel. Our deluxe, complimentary full breakfast features waffles, breads and pastries, yogurt, cereal, hot eggs, hot breakfast meat, fresh fruits, and 100% Arabica coffee and chilled juices. The Napa Valley Wine Auction attracts travelers from around the world. This Napa hotel is within walking distance to local transportation, and has great customer service, free Wi-Fi in the rooms, and free parking. Don't miss out on the local winemaker reception hosted in the lobby every Friday. The opulent, avant-garde boutique Napa hotel provides a stunning beginning to any trip. Friendly staff members are happy to help guests plan a day's agenda. Enjoy the great outdoors in style with a bicycle ride around town. Photographers and nature lovers delight in the endless beauty of Mother Nature. A stroll around town or a hike on one of the local trails will have you right in the middle of the adventure. Your gorgeous Napa hotel is an entryway to the unique experience of downtown Napa Valley. Reserve an unforgettable stay at Ivy Hotel Napa right now! ... more   less 
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
Ivy Hotel Napa Napa Valley, CA

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