This hotel was in a great location and we didn't realize it had any problems until the second day when my boyfriend woke up with itchy bug bites. At first, we thought they might be spider bites and discounted it because we were enjoying our trip but by the time we got back home, they were itching like crazy and covering his body! He had to take off work, pay to go to the doctor, and pay for medicine. Now, a week later, I have bites on my skin (apparently this can be common, some people may take 1-2 weeks for bed bug bites to show up).
We are disgusted and now have to worry about whether or not we brought the bedbugs into our previously clean, uninfected apartment through our luggage. When I called Travelocity to request a refund, they said they could only give me a $50.00 discount good towards my next Travelocity purchase! I called the hotel to let them know what happened (so that other people would not have to go through the same thing), and the manager DID NOT EVEN APOLOGIZE! He only told me that they could not compensate me in any way since I went through Travelocity and told me "thank you for letting him know." I had initially told him what room # I stayed in (very quickly, I don't think he wrote it down), and he never asked for it again. I got the feeling that he wasn't going to do anything about it for new customers. Terrible Customer service. I will never stay at a Travelodge again!
- Official Description (provided by the hotel):
- Located close to everything that makes Napa Valley so special, Napa Valley Hotel & Suites is the ideal choice for business travelers and pleasure seekers alike. Featuring business-friendly amenities and a charming boutique feel, Napa Valley Hotel & Suites is within walking distance to a number of local Napa attractions, such as the Copia Center, Oxbow Market, Opera House, Napa Riverwalk, and Historic Old Town Napa. For corporate travel, for weekend getaways, or for tourist adventures, Napa Valley Hotel & Suites is simply the traveler's choice for experiencing everything that Napa Valley has to offer -- and much more. ... more less
- Reservation Options:
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- Also Known As:
- Napa Valley Hotel And Suites
- Napa Valley Hotel Napa
- Travelodge Napa
- Napa Travel Lodge
- Napa Travelodge
- Travel Lodge Napa
- Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel And Resort CA