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All reviews great location room was clean food and wine restaurants and bars short stay front desk staff wine country visit napa downtown valley
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Reviewed 25 July 2016

Great location, easy access and the staff is awesome. For a more affordable place to rent the room and services are very nice.

At the end of our stay I need a box to ship wines home and was provided one for free. Great ending to a really nice trip.....

Room Tip: We never heard anyone else on the third floor
  • Stayed: June 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank scottr1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NVHAS, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded 8 August 2016

Thanks so much for your review. We're delighted that you were so happy with your stay with us. We do try to exceed our guests' expectations, and we're really happy that we were able to assist you with the box before you left. It's great when we can do those small things - they mean so much to our guests. We hope that we might see you staying with us again soon.

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Reviewed 24 July 2016

Given the reviews, I wasn't expecting much, but liked the location (a minute on foot from the restaurant area). However, I was only going to be there for one night and at half the cost of the Andaz decided to take a risk. On the outside, it looked like a cheap motel. The awful carpeting in the elevator made me wonder if I had made a mistake. Instead, was very surprised to find a very clean and bright room, nicely appointed with all the right amenities. Glad I decided to stay there (but hope they changed the really awful elevator carpet.)

  • Stayed: July 2016, travelled solo
    • Value
    • Location
    • Service
1  Thank Richard_NNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NVHAS, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded 8 August 2016

We are glad you decided to stay with us. Thank you for your review. We are delighted that you enjoyed your stay with us (elevator carpet aside!). We pride ourselves on providing a comfortable, clean room for our guests, and we are happy that that is exactly what you experienced. We hope that you'll come back to stay with us the next time you're in the area.

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Reviewed 21 July 2016

3 Palms is in a good location being close to Downtown Napa. Everything is within walking distance.
The Hotel is older but the rooms were clean and bathrooms in good condition.
It's a good bargain when you consider the cost of a B&B in the area.

Stayed: July 2016, travelled with family
Review collected in partnership with this hotel
Thank bobmB3617YM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NVHAS, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded 8 August 2016

We're really happy to hear that you enjoyed your stay with us, and found that we provide a comfortable, clean place for people to stay in the area. It's great to see that you made the most of our wonderful location too. We hope that you'll be back to stay with us again in the near future.

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Reviewed 18 July 2016

Great experience at 3Palms this weekend! It was my second time there, and I told them over the phone that we are returning for my boyfriend's birthday. Upon checking in I found out that they upgraded us to the King Suite, which included 2 stories, a fireplace, and spacious living area. The hotel is centrally located downtown, gives great recommendations, and is affordable. Highly recommend staying there :)

  • Stayed: July 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank britneymhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NVHAS, Public Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded 8 August 2016

Thank you for your review. We are always delighted to see guests returning to us, and it was great that we were able to upgrade you for your special occasion - we always like to do that for regular guests if we can. We really hope that you'll pay us another visit - we would love to welcome you back again!

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Reviewed 15 July 2016

We were recommended here by a friend and were extremely happy with our stay! The location is amazing - the heart of downtown Napa and walking distance from great restaurants and night life. We really appreciated the hospitality of the receptionist, who helped us plan out our whole day at the wineries and gave us all the coupons/discounts he had. Overall, would recommend this place for a great time in Napa!

Stayed: July 2016, travelled with friends
Thank Neha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NVHAS, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded 19 July 2016

Dear Neha, thank you so much for your excellent review. I do appreciate your comments and am so pleased to hear that you enjoyed your stay with us. I am also pleased to note that our wonderful staff lived up to your expectations. We are looking forward to your future stays with us. Thanks again for recommending us.

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