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All reviews great location walking distance room was clean uptown theatre food and wine restaurants and bars short stay front desk staff wine country wineries valley
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Reviewed 18 August 2018

If boutique means old, dirty, musty and moldy then this is truly a boutique hotel. We were happy to find it had air conditioning, but found the A/C to be so loud when it was on, we could not hear the TV even set at maximum volume. Mold in the shower and shower curtain, slow draining tub, so you end up standing in dirty water by the end of your shower. The towels provided were threadbare, sheets had stains on them. There was no plug in the sink. Room itself was very small and furniture looked like it was the original from the mid 60's, not comfortable and just took up space. No closet, no fridge, ice machine located in the parking lot. Elevator extremely small. Luggage cart provided was almost non functional, if you put too many bags (2) on it, tires became flat - so not very useful. Parking is an issue - not enough spaces for the number of rooms. Must park on street, but then you have to get up to move the car before 10:00 a.m. Signs for security that you must use your key to enter - but none of them worked, so anyone could access stairwell. For price paid, I expect basics in cleanliness and security - this hotel lacked in every aspect. I thought it would be worth it for the location, but found I would rather stay somewhere else and pay for Uber or a taxi to get downtown. Definitely would not stay here again or recommend to any of my friends.

Room tip: Stay somewhere else
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 1wanderer2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded 21 August 2018

Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.

Kind regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018

Good location for walking around Napa. No real reception area, no luggage hold service, no early check in. Front desk clerk pleasant. Room very small. Shower switch over not indicated and knob broken.

Room tip: Sleep and leave! No closets, can't hold luggage.
Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jruggi835614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded 16 August 2018

Thank you very much for your review, we are always interested to understand our guest's perceptions of their stays with us. We are pleased that the location of our hotel was so pleasing to you, and we trust that you enjoyed your visit to Napa. We note the points that you make in relation to the small issues that you encountered, and we will endeavor to take some actions in advance of your next stay with us. We hope that you will notice some improvements when you visit us next.

Kind regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018

Upon arriving in my assinged room I discovered dust on every surface of the room, the blinds, lamps and shades. There was hair on bathroom floor andin sink and tub. The room smelled musty. There was dust on the carpet. On the morning of August 1, 2018 it required 2 person over an hour to clean the room. I request a clean room that I was not given.

Room tip: I believe the least a room should be free of dust before being given to a paying guest.
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank swrigh777060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded 10 August 2018

Thank you for choosing to stay with us recently; we are sorry that you did not thoroughly enjoy your stay with us. We are very sorry that your room does not appear to have been cleaned to the extent that we normally maintain. We will address your feedback with our housekeeping team to ensure that our team are retrained and that our standards are maintained. We are disappointed that we did not provide you with a better stay, but thank you for choosing to stay with us on this occasion.

Kind regards,
Customer Care Team

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Reviewed 23 July 2018

This is a cleaned up motel, but I have no complaints about it. It has a great location near downtown Napa, near tons of restaurants, coffee shops, and a stroll by the river. Parking is tight, but on weekends there is no charge to park on the street, so we did that. We wanted a king bed and had a nice roomy suite, and an updated room that we enjoyed. It was nice and quiet, and the person that checked us in was careful to explain the "no party" policy so that there were quiet hours after 10 pm. Friends that we traveled with were in a smaller room, but it was adequate to their needs and pocketbook.

I don't see this as a resort-- there was a tiny little pool, and no restaurant on site, so that is a bit of a grandiose statement on their part. That being said, this was a more affordable way to see the valley, and had a great location.

Room tip: Higher floors are probably quieter than the first.
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SueBirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded 27 July 2018

Thank you for sharing your thoughts on your recent stay, we are pleased to have provided you with a good stay, it is always a pleasure to receive such a wonderfully detailed review! Thank you for taking the time to share your feedback of your visit with the online community. We are delighted that you enjoyed your stay with us and thank you for the generous compliments. We look forward to your swift return to Napa and thank you again for staying with us.

Kind regards,
Customer Care Team

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Reviewed 17 July 2018 via mobile

It feels as if in the US, value for money equals run down room and poor service.
The Napa Valley H&S is one of them. Run down room, barely helpful staff. We reported the safe not working and the hotel staff just answered ‘that must be the key board’ and that was it no help or trying to solve it.
Rooms were cleaned but cups/glasses were left dirty. Coffee maker wasn’t cleaned either nor replenished.
It wasn’t bad just don’t have high expectations.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank G_bright0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded 27 July 2018

Thank you for reviewing your recent stay with us, we are pleased that the location of our hotel appealed to you so much. Our building and some of our furniture are quite old, but we do try to keep it maintained and cleaned to the very best of our ability - we are sorry if there were some deficiencies in your room. We hope that you might notice some improvements when you next stay with us.

Kind regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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