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“Staff is wonderful”

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Napa Valley Marriott Hotel & Spa
Ranked #15 of 30 Hotels in Napa
Jacksonville, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Staff is wonderful”
Reviewed 26 January 2012

The staff, food and grounds are wonderful. We had a great time.

  • Stayed October 2011, travelled with friends
    • Value
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Helpful?
1 Thank KateJax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (347)
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Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 January 2012

The hotel itself wasn't bad... but the bed had ZERO support it was like a bag of stuffed with shredded foam and no springs. I do not suffer from any back problems whatsoever but that night I was woken up at 3AM with a sharp pain in my lower back..... it was more like excruciating! It took me a month to recover and not feel any pain when I moved. I will NOT be back. I only gave the two stars because the lobby/bar/staff were great and lived up to the ratings here online. I picked this hotel because of that. This was not an isolated incident because another person in my party had the same experience on another bed. We are both slender too so it's not like we needed alot of back support. We slept terribly and had to get treatment for our backs when we got home.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank colibrime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, AZ
Level Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 22 January 2012

This was our second visit to this hotel. The renovation of the public areas was really nicely done. We are platinum with Marriott, so we are used to being treated very well at their properties, but the staff here went way beyond friendly and helpful. The check in process was very pleasant, the concierge lounge was well appointed, and the concierge inside the lounge was great. She gave us lots of passes to some great wineries for free tastings. The best part of the hotel though was the restaurant in the lobby. The soup was out of this world, and the meatballs were fantastic. Again, the service was over the top. We rarely eat at hotel restaurants, especially in a place like Napa, but this place is a destination in itself.
The rooms are not terribly large, but well appointed with really comfy linens. The fitness center was good. They were also running some good spa specials, but we didn't have a chance to take advantage of them. We will definitely return.

Room Tip: Ask for a courtyard view.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank RubyAZ12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
1 review
Reviewed 21 January 2012

Our family of 4 stayed here last weekend and it was a very pleasant stay. The pool was heated to 82 degrees which meant the kids were able to splash about for many hours, even though the outside temp was in the 50s! The rooms were recently remodeled if a bit small. The staff was very friendly and courteous. Super kid friendly vibe too.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curitiba, PR
Level Contributor
138 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 18 January 2012

A great hotel in Napa, near to everything. Good place to stay with family and very nice spa. Two years ago we stayed in Westin Napa (great also), but this Marriot have better cost-effective. And was free wine tasting in the end of the day.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank emersonkz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
Level Contributor
225 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 15 January 2012

I've stayed at this hotel four times - approximately annually each winter. The hotel underwent a renovation of most of the common areas during early 2011. The hotel is very comfortable and the rooms are of average size but nicely appointed. The beds and linens are very comfortable and the rooms are relatively quiet and always very clean. The staff is typically helpful for a Marriott. The hotel itself is only two stories tall which blends into the very attractive grounds. I'll stay there again.

Room Tip: If you're a Marriott rewards member try to get access to the concierge lounge. There are free sn...
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  • Stayed February 2011, travelled solo
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Helpful?
3 Thank Keith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boynton Beach, Florida
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 12 January 2012

My wife and I have exclusively stayed at Marriott properties for the last 25 years, and have been to over 150 properties worldwide. We were a bit skeptical about this one as we approached the hotel in Napa it being quite unusually a two story hotel much unlike the typical high rise Marriott properties.

The outside was one thing, but the inside was a real pleasant surprise. Recently renovated the hotel looked really good, and the suite we were given by the Front Desk Manager was perfectly outfitted, very clean, and had all of our extra requirements that we had previously ordered. The housekeeping staff who handled our room were just superb.

What was also quite nice was the very large concierge lounge with a full lineup of dry cereals, juices, bagels and other breads, butter, jelly and even peanut butter, oatmeal, scrambled eggs, and fruit. Couldn't ask for anything more.

Of special note was the wonderful hotel concierge Shari who was highly knowledgeable about wineries and places to eat in Napa and Sonoma. She gave us maps, comp wine tasting cards, and even mapquests to various locations. We spent some time with her really delving into the ins and outs of Napa, and it surely enhanced our experience.

This Marriott is definitely first rate given our long time experience with Marriott, and without question we will return to this property when we next venture to the Napa area.

Room Tip: Ask for an interior room for a quieter experience. Hotel sits near highway 29.
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  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
3 Thank traveltime54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Napa Valley Marriott Hotel & Spa

Property: Napa Valley Marriott Hotel & Spa
Address: 3425 Solano Ave, Napa, CA 94558-2709
Region: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Napa
#12 Romantic Hotel in Napa
#13 Business Hotel in Napa
#15 Family Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Napa Valley Marriott Hotel & Spa 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Napa Valley Marriott Hotel & Spa, perfectly located at the gateway to legendary Napa Valley wine country, is the quintessential location for guests to enjoy an unforgettable getaway. The hotel features newly redesigned accommodations, fresh outdoor garden spaces, a luxurious resort-style swimming pool, and a full-service spa. The courtyard, with warmly lit fire pits and lush landscaping, provides the perfect spot for exciting al fresco events and a relaxing space to unwind. Within the lobby's modern setting is the renowned VINeleven restaurant, featuring contemporary American cuisine. A true garden-to-table experience, the ever-changing menu showcases ingredients plucked from the property's very own Heirloom Garden. Preserve Spa offers the perfect oasis for guests to experience pure tranquility and rejuvenation. Additional amenities include a fitness center, concierge services and more than 27,000 square feet of indoor and outdoor meeting and event spaces. ... more   less 
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Also Known As:
Napa Valley Marriott Hotel And Spa
Napa Valley Marriott Hotel Napa
Marriott Napa
Napa Marriott
Napa Valley Marriott Hotel & Spa CA

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