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“Not what you would expect from Marriott”

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Napa Valley Marriott Hotel & Spa
Ranked #15 of 30 Hotels in Napa
Certificate of Excellence
nj
Level 5 Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not what you would expect from Marriott”
Reviewed 13 August 2013

Arrived early - they said they didn't have a room ready - and didn't have the type of room we wanted at all - we left to explore and they said they would contact us when the room was ready. We returned much later - well after check in time - they gave us our keys - went to the room - it hadn't been touched by housekeeping - glasses, leftover food, ugh - So, we had to wait again for another room. They put us in something like a suite/conference room. It was large, handicap accessible - but had a conference table and two large glowing 'EXIT' signs by the doors (which stayed lit and lit up the room all night long obviously). So we slept in the murphy bed and a rollaway to the green light of the exit signs- but the next morning we were told we had to move AGAIN! They needed the room after all. They moved us to a regular room where we stayed for a night and then there was a bill under our door - even though our reservation was for one more night! Ok - so maybe our experience was unusual? but I think they should have comped us a night after all of the aggravation and hassle - (never mind they wouldn't let us use our Marriott points in the first place!) the place was nothing to rave about at all - although there was one front desk person ( wish I could remember her name - starts with an L- she was great). They were apologetic - but it certainly wasn't what I would have expected and made me question whether I would ever go back there. The breakfasts were good, the afternoon wine tastings were a nice touch (you are in wine country after all!) but I just can't give this hotel much of a good rating after having not one, not two, but three rooms in 3 days - it's just not that great......sorry but I expect better from Marriott.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NjMomandaughter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, 22 August 2013
Thank you for your concise and candid review of your experience with us. We appreciate you taking the time to bring such important components of your stay to our attention, as it helps us to improve our service levels for all our valued guests. I have personally gone over your review with our Director of Rooms and Executive Housekeeper to ensure that we do a better job with assigning rooms that coincide with guest preferences. Thank you very much for staying with us and we hope that you will give us another opportunity to serve you and your family.
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Traveller tips help you choose the right room.   Room tips (356)
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English first
Level 6 Contributor
1,011 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
Reviewed 12 August 2013 via mobile

We stayed here for one night on Marriott points. The name of the hotel (including the word Spa) makes it sound more luxurious than it really is, which I think led to me feeling let down by the experience. Plus when we arrived they said that they didn't have a room available with the number of beds needed, so our only option was a roll away.

The room was big enough, but the corridors and general decor are not special.

The reception area was better and has a Starbucks. In the morning I wanted to sit outside on the sofas drinking my coffee, but the cushions had been left out and were too damp to sit on.

I did however get a free breakfast in their concierge lounge, due to my Marriott status.

In hindsight, I think I would have been better off finding a boutique hotel in one of the smaller towns, like St Helena or Yountville.

Stayed July 2013, travelled with family
Helpful?
1 Thank Sdwoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, 22 August 2013
Thank you for using your hard earned Marriott Rewards points to stay with us in July. We are honored to be one of the most utilized Marriott hotels in North America for members redeeming points for their adventures in the Napa Valley, and appreciate your loyalty to the Marriott brand. As a top contributor to TA, we also realize that your feedback is extremely valuable and that your are an expert traveler. Our hotel's executive committee has discussed your feedback and will be using it to be a better hotel for all of our guests. Thank you very much, and enjoy the rest of your summer.
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Colorado
Level 6 Contributor
384 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 12 August 2013

A decent hotel at (for Napa) a decent price. The hotel is older (has a distinct '70s vibe) but they've done a good job working with what they've got: a number of areas have a surface update, and the rooms are the standard, comfortable Marriott. The location is perfect for all Napa Valley areas as it's in Napa but right on Hwy. 29.

We also used the spa, and the treatments were really good. The spa building is just above locker room, but again, they do well with they've got. The relaxation room is slightly better, with calm colors and comfy couches. Both of us enjoyed our massages and a facial, and it was well worth the money.

Room Tip: Ask to be facing the inner courtyard so you don't hear Hwy. 29.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PucksterColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, 22 August 2013
Thank you for recognizing our hotel's recent renovations! We were very honored to win Marriott's renovation of the year award in 2011 for our VINeleven restaurant and lobby transformation, and it is great to see that our guests are still enjoying this comfortable environment. Our folks in the spa were also delighted to hear about your experience there, as we take pride in having some of the best therapists in the Napa Valley. Thank you for staying with us and we hope to be able to host you again soon!
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Level 5 Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 10 August 2013

Stayed at the Marriot in Napa Valley for 2 nights for a friend's bachelorette weekend.

Most of the staff were quite friendly and accommodating. Front desk was helpful in recommending places and giving directions.

The hotel itself is quite tired and worn out looking, it could do with some updating. Our room was passable, however, attention to detail is needed. The windows had fingerprints all over it, the desk chair was stained with some pink substance, the safe and mini fridge had white stains from something spilled on it. We called to have these items replaced/cleaned while we went out for dinner, but it was never done. We asked for some extra towels and toiletries, and instead of putting in the bathroom, they left it on the bed. There is free wifi in the lobby and in the rooms.

There was continental breakfast offered in the concierge lounge each morning. We were told at front desk it was until 10 am, but when we got there at 9, everything was cleared out. The person cleaning was nice enough to offer to bring out some of the food though. It's a typical offering: juices, cereals, fruits, yogurt, some hot items (eggs, oatmeal). There is a free wine tasting nightly at the hotel, but we were never able to make it back in time to try it out.

They have a small garden and pool area with lounge chairs. One night we also hung out in the lounge area with the firepit, and the staff were nice enough to let us hang out during the night.

Location was good, just off the highway and close to Trader Joe's and Whole Foods. Around a 10 min drive into Napa downtown and wineries.

All in all, an average stay. I don't think I'd come back when there are so many other places to stay, especially for the price we paid.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank branmoof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, 12 August 2013
Thank you for taking the time to write such a detailed and candid review of your experience with us. Our entire team takes each of these reviews seriously and reviews them for both successes and opportunities for improvement. Attention to detail in our guest rooms is of paramount importance to our success, and I appreciate you pointing out specifics about your stay. As you mention our team enjoys being accommodating, and part of that accommodation is listening to our guests at every opportunity. Your feedback is a gift that we will use to become better. Have a wonderful day!
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Bear, DE
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 August 2013

The hotel is in a great location close to downtown Napa and to wineries cose to the Silverado trail. The rooms are clean.
Make sure you park close to where your room is because the layout of the hotel is confusing and one could easily get lost walking around (kind of a labyrinth).
The lobby is huge, but loud with lots of people at the at the bar or around the pool/terrace area-- not very good if you're wanting privacy or quiet. Also a lot of people working in the lobby and surrounding areas since the wi-fi only works around that area.
If we were to spend lots of time away from the areas I mentioned, I would not stay here since Rt. 29 is very busy lately with construction-- but otherwise, ths hotel is perfectly fine.

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank DELTRAV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, 12 August 2013
Cheers! And thank you for providing such excellent feedback about our hotel. We love our location too, and consider ourselves at the heart of exploration in the Napa Valley. Thank you for your comments regarding our bustling VINeleven bar and restaurant as well. I do want to mention that our WiFi has been upgraded to a 100 Mb fiber optic pipe, and is available throughout the hotel. Thank you for staying with us and enjoy the rest of your summer.
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Toronto Canada
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 August 2013

The hotel and rooms are brightly coloured and clean. The rooms are spacious and well maintained - we could not find anything wrong with the rooms. Breakfast is your typical buffet style that you find at most hotels - nothing fancy but enough to get you started for the day. The location is about a 10 minute drive to Napa and 20 minutes to Sonoma. There are lots of winneries within a 20 minute drive. It was perfect for us as we planned on seeing lots of winneries and wanted to branch out to see both Sonoma and Napa as well as the other small towns north of Napa. We did not spend much time at the hotel as we used it for a home base so to speak. It was perfect for this as we could head out to the winneries and then the retaurants in the evening. However, you have to keep in mind that the hotel is in the middle of nowhere so you have to drive to get to any of the attractions in the area.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Family-Guy-Toronto-8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, 12 August 2013
Greetings and thank you for taking the time to write about your stay with us. We like that you used our property as a home base for your adventures in the celebrated wine country that surrounds us. I want to thank you personally for staying with us, and look forward to hosting you the next time you visit the legendary Napa Valley. Cheers!
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Cincinnati
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2013

This hotel was close to downtown Napa and the wineries. The staff was nice and the rooms where clean and comfortable. The courtyard was nice for a drink before dinner. We had breakfast in the morning and the food was delicious! They also have free wine tasting in the evening. Enjoyed our stay.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raymond E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, 12 August 2013
Hi Raymond! Your review is like a late harvest zinfandel, distilled right down to the good stuff - and oh so good! Thank you very much for staying with us, and for taking the time to tell the world about your stay. Cheers to you and your family!
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Additional Information about Napa Valley Marriott Hotel & Spa

Property: Napa Valley Marriott Hotel & Spa
Address: 3425 Solano Ave, Napa, CA 94558-2709
Region: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Napa
#12 Romantic Hotel in Napa
#13 Business Hotel in Napa
#15 Family Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Napa Valley Marriott Hotel & Spa 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Napa Valley Marriott Hotel & Spa, perfectly located at the gateway to legendary Napa Valley wine country, is the quintessential location for guests to enjoy an unforgettable getaway. The hotel features newly redesigned accommodations, fresh outdoor garden spaces, a luxurious resort-style swimming pool, and a full-service spa. The courtyard, with warmly lit fire pits and lush landscaping, provides the perfect spot for exciting al fresco events and a relaxing space to unwind. Within the lobby's modern setting is the renowned VINeleven restaurant, featuring contemporary American cuisine. A true garden-to-table experience, the ever-changing menu showcases ingredients plucked from the property's very own Heirloom Garden. Preserve Spa offers the perfect oasis for guests to experience pure tranquility and rejuvenation. Additional amenities include a fitness center, concierge services and more than 27,000 square feet of indoor and outdoor meeting and event spaces. ... more   less 
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Also Known As:
Napa Valley Marriott Hotel Napa
Napa Valley Marriott Hotel And Spa
Marriott Napa
Napa Marriott
Napa Valley Marriott Hotel & Spa CA

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