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“Underwhelmed”

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Napa Valley Marriott Hotel & Spa
Ranked #15 of 30 Hotels in Napa
Ashland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Underwhelmed”
2 of 5 bubbles Reviewed 7 November 2013

On the commercial north end of Napa close to the central multi-lane highway running up and down the valley, the Marriott is not handy for walking in the more charming downtown area but makes access to St. Helena, Yountville and Calistoga convenient. Despite very pleasant and friendly staff, an especially nice work out room in the separate spa building (with extra daily fees involved, charged to your card separately), a comfortable bed and daily modest wine tastings in the nicely decorated lobby and outdoor lounge, the hotel labors under some issues on basic provisions that make this property a poor value. In our room/area of the hotel hot running water was intermittent so about every 2 minutes warm water would go to freezing cold water then hot water 2 minutes later, the tv never worked even after multiple daily requests and a "fix", a broken outlet to the coffee machine (the fix was to put in an extension chord to another outlet), 12" diameter black stains marred the carpet and exceptionally slow dining room service (30 minute wait for a drink that required no mixing, and 40 minutes for basic eggs and toast and coffee in the morning). Paid luxury pricing plus tax that equates to 50%-100% more for this property over another chain for the security of a "solid" (not even expecting exceptional) hotel experience was definitely a mistake. Sadly, probably will not ever return.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelFoodAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,504 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (338)
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English first
Bellevue, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 November 2013

We have come to expect nice facilities and good service and have made Marriott our first choice when we travel, but the friendly attentive service from check in to concierge to housekeeping was over the top. I have never reviewed anything but felt compelled to call this property as the "Friendliest Marriott" we have stayed in. This may be a training property and management has done an outstanding job training the staff. This Marriott is a great choice for a visit to Napa and the Wine Country for very reasonable rates. We benefit from Platinum status with Marriott--
status soon to be reduced---but have always been treated well as we worked our way up. First Class hotel--Great Location-Great Fun--nice people---and a bargain in an expensive area to visit
Rex M

Room Tip: We loved the ground floor with the wine vines on our patio. With kids the pool courtyard would be a...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rex m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silver Spring, Maryland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 November 2013 via mobile

The hotel lobby is very nice, has ambiance. Very nice amenities. The rooms were clean. The service was very good. Overall nice stay. Only complaint was room are pretty far down long hallways and it took a while to find our reservation because name was misspelled.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tandi101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

Stayed here as part of a conference. It was really clean and well maintained as it
is not your typical Marriott. This is a low rise hotel as everything is in this area.
The room was large and nicely appointed. Great staff and food was really very
very good. Great location to base out of for the Napa Valley experience. Better
prices than some of the small inns etc. Made the mistake of flying into SFO as the
drive was 3 hours and should be just 1 1/2 but is impossible due to constant heavy
traffic in the bay area. Go through Sacramento instead, farther but so much faster.

Room Tip: Ask for a room near rear exits and you can get to your parked car so easily.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TexasFamilyOf4FromSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Ana, California
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 October 2013

Nice hotel with comfortable beds and a decent location. The rooms were clean and had a decent view of the pool. It has an inviting bar and lounge area. Some of the lounge seating is outside with fireplaces. We were up for a wedding and had the kids with us so were not able to enjoy this part as much as we would have liked. Overall we had a good experience. About 5 minutes driving to downtown Napa. Only bad part is that our room had a connecting door to another room and you could pretty much here everything that went on next door. I do mean everything. If you have your kids with you make sure you don't get one of these rooms. Other than that everything else was fine. It is expensive but that's to be expected in Napa.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chavoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport beach
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 26 October 2013

Hotel was clean and comfortable. Able to get room service and food was fine. The shower is still a tub which to me indicates an older hotel. Employees nice and accommodating.
Making a reservation was like a shell game. Confusing and unclear. Felt like I was being messed with with regards to price and room.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewportBeach1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eagan, Minnesota
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 24 October 2013 via mobile

We stayed here for 3 nights as we explored the Napa area for the first time. As others have said, the use of the lounge for gold and platinum members was awesome and made our stay. Breakfast was delicious - I wish there had been some gluten free options for appetizers and desserts later on, but I realize that's a lot to ask for.

We were assigned a room with 2 double beds the first night for my husband and I. When we expressed our concerns about the size, we were told by the check in staff that their doubles are actually larger - not really a double. Well let me tell you, he was wrong - the bed was especially small and made for a rough night. To our relief, they were able to accommodate us in a room with a king for the final 2 nights = much better!

Rooms were clean and we found the staff kind and courteous. Our only complaint was the remote for the TV - so frustrating trying to channel the TV and find out what was on. We were looking for the baseball game and had to run through every channel (hope they weren't on a commercial) to search for it.

We had a rental car and found the location ideal for our explorations. We are runners and were happy to find that there were maps available with routes and distances of varying levels. The 5 mile route was especially beautiful!

Stayed October 2013, travelled as a couple
Helpful?
2 Thank bjreimann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Napa Valley Marriott Hotel & Spa

Property: Napa Valley Marriott Hotel & Spa
Address: 3425 Solano Ave, Napa, CA 94558-2709
Region: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Napa
#12 Romantic Hotel in Napa
#13 Business Hotel in Napa
#15 Family Hotel in Napa
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Napa Valley Marriott Hotel & Spa 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Napa Valley Marriott Hotel & Spa, perfectly located at the gateway to legendary Napa Valley wine country, is the quintessential location for guests to enjoy an unforgettable getaway. The hotel features newly redesigned accommodations, fresh outdoor garden spaces, a luxurious resort-style swimming pool, and a full-service spa. The courtyard, with warmly lit fire pits and lush landscaping, provides the perfect spot for exciting al fresco events and a relaxing space to unwind. Within the lobby's modern setting is the renowned VINeleven restaurant, featuring contemporary American cuisine. A true garden-to-table experience, the ever-changing menu showcases ingredients plucked from the property's very own Heirloom Garden. Preserve Spa offers the perfect oasis for guests to experience pure tranquility and rejuvenation. Additional amenities include a fitness center, concierge services and more than 27,000 square feet of indoor and outdoor meeting and event spaces. ... more   less 
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Also Known As:
Napa Valley Marriott Hotel And Spa
Napa Valley Marriott Hotel Napa
Marriott Napa
Napa Marriott
Napa Valley Marriott Hotel & Spa CA

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