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“Great Hotel but....”

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Napa Valley Marriott Hotel & Spa
Ranked #15 of 30 Hotels in Napa
Certificate of Excellence
Fairfield, California
Level 6 Contributor
456 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Great Hotel but....”
Reviewed 13 June 2014

Great hotel, comfortable bed, very friendly staff and perfect location for activities/wineries in Yountville or Rutherford. Close to nice shopping area with Peets & Starbucks Coffee and small restaurants.

Only con/recommendation is get a room away from the front of the hotel. The hotel fronts Highway 29, so rooms at the front of the property will definitely hear the 24-hr traffic, particularly if you like to sleep with the window open for fresh air.

Room Tip: Avoid 24-hr traffic noise and request inside room that does not face the front of the property.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 2marcopolos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Werner M, Manager at Napa Valley Marriott Hotel & Spa, responded to this review, 16 June 2014
Dear 2marcopolos,

Thank you for staying with us during your most recent visit to Napa. We are delighted to hear that you had a comfortable stay with us. I will make sure to let our staff know that you noticed their hospitality and friendliness.

We are looking forward to serving you during your next visit.

Kind Regards
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (354)
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Oklahoma City, Oklahoma
Level 5 Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 June 2014

My girlfriends and I stayed at this hotel last week and had an incredible experience! Everyone from the bellhop to Werner, a manager, to the ladies at the front desk, went above and beyond to make our stay enjoyable. Five Stars, all around!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NWaggoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Werner M, Manager at Napa Valley Marriott Hotel & Spa, responded to this review, 23 June 2014
Dear NWaggoner,

Thank you so much for staying with us. I am very happy that you had a fun time with the girls! We are looking forward to your next visit.

Kind Regards,
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Reedley
Level 6 Contributor
115 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 9 June 2014

Mother/Daughter weekend. Hotel has a great spa and is close to good restaurants and wineries. I got a massage and grapeseed scrub and felt like a new woman.We used Marriott points which made the cost reasonable.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frugalshopper_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny K, Director of Sales at Napa Valley Marriott Hotel & Spa, responded to this review, 12 June 2014
Dear frugalshopper_9,

Thank you for taking the time to review our property and share your experience. On behalf of our Spa Director, Trudy Smith, we are thrilled to hear that your mother/daughter weekend was absolutely fantastic. We hope both of you come back and see us again in the near future!

Sincerely,

Sonny Kerstiens
Director of Sales and Marketing
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Sacramento, California
Level 5 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 June 2014

I've stayed here each May or June for several years for an annual medical meeting. Their management team changed a few years ago and it shows, much more responsive, the rooms and common areas have been nicely refreshed. Catering for our receptions and breakfasts were better this year than past years. Nice large pool and poolside service, so very nice if you're traveling with children who are bored with your trips to the wine country... This is not, however, a romantic Napa Valley getaway location - it's a big hotel off a highway, not walking distance to much of interest.

Green Features: Hotel doesn't yet have on-site electric vehicle charging but there are two free EV charging spots across the street at the 'Park and Ride' parking lot. Both were unused over the weekend, but I suspect they're grabbed early in the morning by commuters during the week.
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UCDJamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny K, Director of Sales at Napa Valley Marriott Hotel & Spa, responded to this review, 9 June 2014
Dear UCDJamie,

Thank you for providing your feedback. We are glad to hear you enjoyed our great catering options at this year's conference. Our Executive Chef and culinary team continue to deliver incredible experiences, especially in utilizing options from our very own garden! Please know I have shared all of your comments with our Executive Committee as we are always striving for ways to improve. We hope to welcome you back should your travels bring you back to Napa.

Thank you again for your response,

Sonny Kerstiens
Director of Sales & Marketing
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Amerikaner im Schweiz
Level 6 Contributor
112 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 June 2014 via mobile

The finicky reviews prof recent days for this hotel seem utterly wrongheaded. Reception was helpful and interested in my comfort for a planned early arrival and they succeeded in having several rooms available for early arriving guests at around 10:20AM. The restaurant serves first rate fresh fare and obviously has almost limitless wine options. The room is clean and comfortable even though it faces the street and not the garden. It is minimally dated with an excellent bed. The catering department has done well for our meeting. There's very little to criticize here.

Stayed June 2014, travelled on business
Helpful?
1 Thank Abbadiani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny K, Director of Sales at Napa Valley Marriott Hotel & Spa, responded to this review, 9 June 2014
Dear Abbadiani,

Thank you very much for taking the time to review our property. We sincerely appreciate your kind words and look forward to welcoming you back to many more conferences in the future. I have shared your review with our executive committee and we are all grateful for your response. Thank you again for your fantastic review and we hope you continue to enjoy your stay.

Sincerely,

Sonny Kerstiens
Director of Sales and Marketing
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New York City, New York
Level 6 Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 1 June 2014

Worked well for business meeting. No charm or character. Helpful front desk staff.
Poolside restaurant service extremely slow.
Hotel is typical marriott. It is on the highway. You can walk to Trader Joe's or Target. Room clean and well appointed.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank renelle06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChefBW, Exec Chef/F&B Director at Napa Valley Marriott Hotel & Spa, responded to this review, 12 June 2014
renelle06 -

Thank you for taking the time to write your review for our Napa Valley Marriott and Spa.
I am pleased to read that our hotel served you well for your business meeting and that you were pleased with both the levels of service at the front desk as well as the condition of your room.
Thank you for the helpful feedback regarding the slow service you received at our outdoor pool and rest assured we will work to improve that immediately.
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Los Gatos, CA
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 May 2014

If you're not into the B&B scene, this Marriott property is a great place to stay. Ask for a room on the first floor facing the pool or garden...these rooms are quieter and convenient to the lobby and restaurant Every night from 5-6pm they have free wine tasting which is a nice extra perk. The service at this hotel is wonderful. We have stayed here at least 5 times in the past couple of years and the staff has always been extremely cordial and helpful.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JWWLosGatos_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Werner M, Front Office Manager at Napa Valley Marriott Hotel & Spa, responded to this review, 9 June 2014
Dear JWWLosgatos_CA,

Thank you for staying with us once again! We appreciate your loyalty and we will continue to provide you with the level of service you expect.

We are looking forward to your next visit to Napa Valley.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Napa Valley Marriott Hotel & Spa

Property: Napa Valley Marriott Hotel & Spa
Address: 3425 Solano Ave, Napa, CA 94558-2709
Region: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Napa
#12 Romantic Hotel in Napa
#13 Business Hotel in Napa
#15 Family Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Napa Valley Marriott Hotel & Spa 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Napa Valley Marriott Hotel & Spa, perfectly located at the gateway to legendary Napa Valley wine country, is the quintessential location for guests to enjoy an unforgettable getaway. The hotel features newly redesigned accommodations, fresh outdoor garden spaces, a luxurious resort-style swimming pool, and a full-service spa. The courtyard, with warmly lit fire pits and lush landscaping, provides the perfect spot for exciting al fresco events and a relaxing space to unwind. Within the lobby's modern setting is the renowned VINeleven restaurant, featuring contemporary American cuisine. A true garden-to-table experience, the ever-changing menu showcases ingredients plucked from the property's very own Heirloom Garden. Preserve Spa offers the perfect oasis for guests to experience pure tranquility and rejuvenation. Additional amenities include a fitness center, concierge services and more than 27,000 square feet of indoor and outdoor meeting and event spaces. ... more   less 
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Also Known As:
Napa Valley Marriott Hotel Napa
Napa Valley Marriott Hotel And Spa
Marriott Napa
Napa Marriott
Napa Valley Marriott Hotel & Spa CA

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