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“Much better than a chain style hotel”

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Best Western Plus Elm House Inn
Ranked #1 of 30 Hotels in Napa
Certificate of Excellence
Sydney, Australia
Level 6 Contributor
135 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Much better than a chain style hotel”
Reviewed 16 April 2014

We had 3 nights here in a twin room which had 2 double beds and a powder room attached to the bathroom. Quite a convenient set up regarding the room facilities.
Pros:
Elevator available to take bags to upper floor rooms.
Lovely home style breakfast with some original touches like sweet potato waffles.
Afternoon tea served with home made cakes and biscuits.
No 1 bus right on the corner which takes you down to the centre of town
Cons:
Beds were a little too soft for our liking.
Rooms can be a bit noisy at times if you want the windows open at night

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harry036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,928 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (298)
Date | Rating
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Perth
Level 6 Contributor
283 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 16 April 2014

When I hear Best Western I think cheap motel accommodations. Well, The Elm House Inn certainly put paid to those misconceptions. The motel/B&B was tastefully decorated, pleasant to look at and the rooms were lovely. I even went in for the faux homely touch of freshly baked cookies and coffee.

Our room was somewhat noisy in the daytime as it was on the ground floor but I'll pass on this as a bad mark on the hotel. The receptionist we had was not the most friendly or helpful but did her job adequately.

I think this hotel is a pretty little gem. Very pleasant.

Room Tip: Choose rooms 400+ they are away from the main road.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PerthFrequent_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
portola valley, United States
1 review
Reviewed 16 April 2014

Tom Keane, the owner. runs his establishment with a passion for exemplary customer service. People shouldn't be fooled by the Best Western moniker as this is likely to be unlike any other BW property you'll experience. From the perfectly cooked waffles in the morning and the freshly baked chocolate chip cookies that are likely better than your mom's that await either your arrival or return in the evening to the owner who never forgets your name, this place screams comfort.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Martin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murphysboro, Illinois, United States
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 April 2014

Absolutely a place you want to lay your head down. Beautiful décor, delicious breakfast, and the staff were very pleasant. My husband, daughter and granddaughter stayed for three days, and were sorry we had to leave. We would most definitely return to the Best Western Plus Elm House. I already met someone on the flight home, and have recommended the person to stay when she will be in that area in May. LOVED IT!!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 April 2014

This best western is like a bed and breakfast. Heavy on the breakfast, because it was so good. The best breakfast I have ever had at a hotel where it was included and rivaled the best I have had anywhere else. Plenty of options all fresh. Made to order sweet potato pancake with bacon infused and poached egg ala Elm was delicious. The place was comfortable and near the downtown NAPA. Great service on my many questions and helped me with direction and the next leg of the trip. Can't say enough about them!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Pete A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2014

I booked this hotel as part of a US trip for my wifes 50th birthday &, like others on these reviews, I was initially very wary about this being a Best Western hotel but went ahead based on what I'd read here.

What a result!! I'm glad I took notice of the reviews & not my opinion of the Best Western brand. A gem of a place, very clean, spacious room, friendly innkeeper & staff, great breakfast, fantastic value for money. I recommend this to anyone wanting to stay in Napa but doesn't want to pay daft money. The walk into Napa is 15-20 minutes & is pretty & safe at any time day or night.

Stay here! you won't regret it.

Room Tip: The annex is quiet....rooms 402/403
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Les W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Charlotte, Florida
Level 6 Contributor
104 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 April 2014 via mobile

Quaint, old style home with B&B look and feel. Clean, comfortable rooms. Awesome breakfast buffet. Quiet, romantic. Helpful, friendly staff. Hard to believe this is part of the Best Western chain. Short 5 min drive to downtown, shops, restaurants.

Stayed April 2014, travelled as a couple
Helpful?
Thank Floridasailor_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Elm House Inn

Property: Best Western Plus Elm House Inn
Address: 800 California Blvd, Napa, CA 94559-2223
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#1 Romantic Hotel in Napa
#1 Business Hotel in Napa
#1 Family Hotel in Napa
#2 Best Value Hotel in Napa
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Elm House Inn 2.5*
Number of rooms: 22
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Also Known As:
Best Western Plus Elm House Hotel Napa
Best Western Elm Hotel
Best Western Napa
Napa Best Western
Best Western Plus Elm House Inn Napa, Napa Valley, CA

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