We are on a three week visit to the West Coast area, and this was our fourth different accommodation, and our best to date. I would go so far as to say that this is one of the best innkeeping operations I have encountered (and we normally stay at pretty upmarket places). The impact of excellent management is clearly visible in Tom Kearns's regular presence at the front desk and in the breakfast room, and in the consistent level of customer care that is evident in every single employee. Any request for advice or information was immediately met with an enthusiastic and well informed response.
We were fortunate to have been given a slightly larger upstairs room. We had great space, everything worked, and both our room and the entire facility were spotlessly clean. The breakfast was absolutely right for our needs, and was served in a comfortable and friendly environment where guests mingled and chatted. The hotel is excellently well located for easy access from the highway and is very close to downtown Napa.
Not only would we return in a heart beat, but we would urge everyone we know to stay there too. There is truly no need to look any further. This is a Best Western like no other.
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- Also Known As:
- Best Western Plus Elm House Hotel Napa
- Best Western Elm Hotel
- Best Western Napa
- Napa Best Western
- Best Western Plus Elm House Inn Napa, Napa Valley, CA