My husband and I stayed at the Elm House Inn for nearly a week for our one-year anniversary. Our room was spacious and clean and included a marble gas fireplace and a Jacuzzi tub. Though our room faced the main road, we never were really disturbed by the traffic. There are no microwaves or room safes, but the staff is kind enough to warm up your leftovers for you and will keep your valuables in a hotel safe upon request. Be sure to book a room early because there were no vacancies during our stay, and if you book a lobby-level room, be prepared to possibly hear noise from the breakfast crowd because the food is set up outside of those rooms.
The Inn staff is very warm and hospitable; I witnessed staff members go the extra mile on several occasions (e.g., providing directions, making tour arrangements, picking roses for in-room dining trays, and ensuring that guests enjoyed the complimentary breakfast). Also, I affirm that the waffles and cookies are as delicious as other reviews have noted!
We recommend a rental car to get to nearby restaurants and shopping centers. We also recommend speaking with hotel staff about vineyard tours and hot air balloon rides.
We enjoyed the following at the Inn:
+ flat screen TV with many cable channels
+ board games and books in lobby
+ nice bath products
We had the following minor criticisms:
- A/C unit and Jacuzzi were slightly noisy
- dated Jacuzzi tub and toilet
- quiet hours after 10 pm (definitely isn't a place for party people; luckily my husband and I are not)
- no meat provided at breakfast
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- Also Known As:
- Best Western Plus Elm House Hotel Napa
- Best Western Elm Hotel
- Best Western Napa
- Napa Best Western
- Best Western Plus Elm House Inn Napa, Napa Valley, CA