I rarely if at all ever write reviews for a hotel stay. However, this was one of the worst experiences my family and I have ever had staying at such a prominent and highly touted resort.
The pool staff at the villa pool is too thin and not well managed. It took approximately 17 minutes to get water and then 12 more minutes to get someone to come around to take our order.... After nearly an hour of waiting on and off we ate our lunch. The food was marginal, we waited another 30 minutes for staff member to come by and clear our dishes. We tried to flag four different people down and finally had to get up and go tell them to come over.... We asked very kindly for water again several times and no one brought it to us... The pool area wasn't even that busy... It was a terrible experience. It's so unfortunate because it's a lovely property and when you pay the price to stay at such a nice resort you expect what you pay for and that was clearly not the case. Poor service. Poor staff. Poor food. Poor experience.More
- Free Wifi
- Free Parking