I booked a campsite here several weeks prior to staying for the weekend for my daughter's birthday. My first impression of the reservation agent was not that great considering he sounded like I was "bothering" him (sounded like a punk kid in his late teens). This staff member proceeded to give me the summer rate when I had given him off-season dates, however, I didn't know this at the time. We booked a beachfront site for a fifth wheel...or so I thought. I even paid an extra $10 per night to guarantee the site a wanted. When we arrived, my husband maneuvered our 41' trailer down this narrow road to discover our campsite could not accommodate a fifth wheel..only an RV (hook-ups on wrong side). Naturally, I was not a happy camper at this point (pun intended). I called the office and they said they had another beach front site that could accommodate our trailer and that they would give us 10% off each night. Problem solved right? Wrong. This site no longer had that easy access to the water that I paid and extra $10 a night for and instead had a view of sand and the activity rentals building. I'm mad, but I decide there is nothing I can do about it and suck it up. The staff gave me one free parking pass that I requested for the trouble. I guess after paying so much money to stay at this campground, I expected more from the staff in terms of making this right. All of the people who came for my daughter's birthday (sunday) should have had parking waived as a courtesy, and perhaps they could have granted a better discount than 10%?? This was a big screw up! Would they have ever noticed that they charged me a summer rate in the off season had I not complained? Although this was such a nice place to camp, they need some work in the customer service department. If you are going to charge people that much to camp, you had better be prepared to make it right when you screw up big.
- Official Description (provided by the hotel):
- RV resort located near Disneyland. ... more less
- Reservation Options:
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- Also Known As:
- Newport Dunes Waterfront Hotel Newport Beach
- Camping Newport Beach
- Newport Dunes Park