I'm a Gold elite and stayed on a Carlson points award.
The location is great - close to everything in mid-Orange County and free parking never hurts! Some people get thrown off by the name of the hotel. The name of the city is Newport Beach, so some people expect the hotel to be right next to the ocean. I think "Airport" could be added to avoid some confusion.
Service is also excellent. Every single employee I interacted with was pleasant, from the front desk to housekeeping to the people maintaining the club lounge.
Got upgraded to the 6th floor which has access to the club lounge. The room was tiny - one queen bed and a tiny cramped bathroom. Also, strangely it had connecting doors on both sides (I've never seen that before, usually on one side or another). It didn't help that the walls were paper thin - the guy in the room next to me decided to hop on the phone at 7 am and chatted for a good half hour - I heard his voice through the walls and under the poorly insulated connecting door. Heard lots of sneezing from the person in the room on the opposite side through the other connecting door/wall.
Not terribly clean and not terribly dirty. Saw a number of water cup stains on the table, desk, side tables. Some sticky residue on the table next to the bed. Random hairs from prior guests strategically popping out at random in various parts of the bathroom - some in the tub, some around the sink, one popped out of a towel. No major dealbreaker but not too pleasant either.
Didn't receive the in-room welcome gift that Gold elites are supposed to get, but glad for the higher floor and club access. The club is very small - the size of two small rooms combined, and the selection was about continental level, but got the job done.
Wifi is slow as usual for most hotels - too slow to get anything moderately productive done, but luckily I had a wireless card!
So, good if you have Carlson points to burn and don't want to pay atrocious parking rates at the hotels near South Coast Plaza. But expect about an average stay.
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- Also Known As:
- Radisson Newport Beach
- Newport Beach Radisson