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“Is it correct to service the bins at 0530 hours I don't think so customer service” 4 of 5 bubbles
Review of Marriott's Newport Coast Villas

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Marriott's Newport Coast Villas
Ranked #4 of 17 Hotels in Newport Beach
Certificate of Excellence
Kent, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Is it correct to service the bins at 0530 hours I don't think so customer service”
4 of 5 bubbles Reviewed 19 December 2013

This was the first week of a two week california stay week 1 in coast villas and week2 in palm desert. Having never been to the resort we asked for a quiet room out of the way of any noise.
We were given a ground floor room with great views in the 4500's.
The decor was good and had everything we requested except for quiet.
We had the village idiot who decided to clean the bins at 0520 so as to wake us up nice and early.
complained to reception was given apology and 25$ credit and told it wouldn't happen again.
It did was dealt with by chris one of managers who gave me nothing except a promise that we would be all treated at palm springs as he knew one of managers .
well Chris they haven't heard from you didn't get your email if it was ever sent and there service is a lot better than yours . I could go on but thats for another email.
the resort is great just customer service didn't come up to scratch

Room Tip: rooms away from bins and off the ground floor are less noisy
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank ianseath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Newport Coast Villas, responded to this review, 23 December 2013
Thank you for visiting Marriott’s Newport Coast Villas. We apologize your concerns were not resolved in a timely manner and can understand your frustration with the early morning disturbance.

We would be happy to speak with you about your stay and invite you to contact our Customer Care team at customer.care@vacationclub.com or by calling 800-860-9384. Thank you again for visiting and we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,764 reviews from our community

Traveller rating
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    482
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (575)
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English first
Kanab, Utah
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 18 December 2013 via mobile

I was here in October with a friend and now here for a week before Christmas. I requested a room in the 1700 building, third floor (they have elevators and luggage carts) and both times was given the requested room. The view is incredible and just a short stroll to the beach. The staff are friendly and accommodating. The activities range from sports to crafts to free wine and cheese socials. Rooms are large, well appointed and beds are comfortable. They offer free wi-fi and free parking, but also have a free shuttle to area beach towns and malls. Couldn't ask for more!!!!

Stayed December 2013
Helpful?
2 Thank Papillon59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Yorkshire
Level Contributor
83 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 10 December 2013

Drove over to LA from St George without a reservation. As Internval International members we headed here first as availability was showing on internet agents.
Reception were very helpful and found us an apartment for the week.
As usual, it was the required Marriott standard - the same as every other Marriott which is great - you know what to expect and you will not be disppointed.
The apartment was spacious, clean and the bed was really comfy.
The only things we could have done with were egg cups & some bubble bath.
Pool area lovely, staff fantastic.
thank you

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Maxine10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Newport Coast Villas, responded to this review, 17 December 2013
Thank you for visiting Marriott’s Newport Coast Villas! We are thrilled to receive a five-star rating from a well-traveled guest such as yourself. Please come visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 December 2013

My wife and I stayed here in December 2013. The property is beautiful and the service is excellent. We really enjoyed the friendliness of all of the employees! The location of the resort is perfect, close to the beach, restaurants and shopping. We plan on coming back sometime in the next year and this time we will bring more family members with us! Thanks for a wonderful time!

Room Tip: Ask to be put into one of the newer units.
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jridgway93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Newport Coast Villas, responded to this review, 12 December 2013
Thank you for your five-star review of Marriott’s Newport Coast Villas! Your kind words are appreciated and we hope you get a chance to visit us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Folsom, California
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 8 December 2013

Beautiful property. Located on the coast of Southern California. Very close to Laguna beach, Newport Beach and Huntington Beach. We had a 2 bedroom villa with a view of the ocean. Everything was very nice in the villa. Very spacious. Furniture was comfortable. The grounds were spectacular. The views are outrageous. Now for the bad...which isn't really bad. The pool bar closes at 6pm and is not open when it rains. There is a lack of on property places to eat. The BBQ's were very clean and easy to get to. Timeshare sales pitch was a little annoying. Very much enjoyed our stay.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jmacfarlane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 December 2013

Seriously one of the best hotels so far...checked in and our room was close to pool. We have a service dog who was so welcomed. Music at sunset and honestly just a great property! Parking e
Was a little difficult but not awful. We were allowed to park and unload when we thought we couldn't. The front desk actually showed us to our route to our room.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank frankieshy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
silicon valley
Level Contributor
315 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed 6 December 2013

The location is close to the ocean. some rooms have a view. There is very limited parking and you need to go along distance to get around. The units are set up very nicely. The kitchen living room was situated to accommodate 6 people. The bedrooms had good storage and room sizes. It was quite comfortable for 4 people.

Room Tip: oceab view
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  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank travel4fun111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott's Newport Coast Villas

Property: Marriott's Newport Coast Villas
Address: 23000 Newport Coast Drive, Newport Beach, CA 92657-2100
Region: United States > California > Orange County > Newport Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Newport Beach
#3 Spa Hotel in Newport Beach
#3 Romantic Hotel in Newport Beach
#10 Business Hotel in Newport Beach
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Marriott's Newport Coast Villas 4*
Number of rooms: 700
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Marriott, Booking.com and TravelUp so you can book your Marriott's Newport Coast Villas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott`s Newport Coast Villas Hotel Newport Beach
Marriotts Newport Beach
Marriotts Newport Coast Hotel
Marriott Newport Beach
Marriotts Newport Coast Villas
Marriott Newport Coast Villas

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