I had requested a decent view room due to it being my 3rd year anniversary and I had spent a lot of time planning this trip. I was put in a first floor room, that not to mention took us 20 mins to find, where when you walk out to the balcony, and all you see is construction cars and hear work noise (they were doing construction on the main pool which caused it to be shut down our entire stay). Which, was literally right outside the balcony. Upon walking into the room, it had a terrible smell of b.o. There was no way I could have lived in that room. I politely asked the front desk associate if we could move rooms because of the smell and they were really weird and unapologetic about it almost as if they thought we were lying. I was satisfied with our next room, still had no view but was at least off the first floor and didn't smell so bad. At check in, we were told by the agent that taco Tuesday was going on that night at the bar area. Also heard the lady checking in next to me being told about this saying there's gonna be free chips/salsa. So we decided to make that our plans for the first night and got dressed up, saved our appetite and ordered a mini shuttle over to that area (since the property is so huge) while ordering the shuttle, the girl on the phone asked if we were heading to taco Tuesday and told us to have fun. Upon arriving to the area, there was no bar set up as well as no taco tues going on. I asked a worker who was watching over the property who said "uhh no that's not going on". Also ran into another couple who was looking for the taco Tuesday as well. So we called back, and another girl on the phone was like "uh no that's not going on tonight" basically making us seem like we were stupid and upon asking for a shuttle back after our disappointment, made it seem like it was a huge hassle for them "uh yeah I guess he'll come back and get you, it will just be a minute" her name started with an "s" she seemed to work the night phone calls.
I will say though, the shuttle/golf cart driver, Chris? I think his name was, was incredibly nice, helpful, and apologetic for what the rest of the staff did. He was very nice and professional about everything.
The next day, while returning to our room after getting some food, the door went out and slammed crazy, squirting and dropping oil everywhere! The entire room smelled like burning rubber and we had to have 2 engineers come to our room to fix it. Turns out someone who works there, took out a screw and caused it to do that. The engineers were very friendly and super helpful. It was just frustrating that our second night was ruined as well by our room smelling like burning rubber while trying to relax.
I will also say, the marketplace staff in the morning were very friendly so that was nice to have after a tough trip. The property was huge and beyond beautiful. I just wish I was able to enjoy the experience that I saved up a lot of time and money for!
:/