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“This Hotel fraudulently changes daily rates”

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Holiday Inn Express Newport Beach
Ranked #13 of 17 Hotels in Newport Beach
Certificate of Excellence
GreenLeadersSilver level
Sandpoint, Idaho
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“This Hotel fraudulently changes daily rates”
Reviewed 19 March 2014

Stayed here for two nights. The second night I was charged about $10 more without being to. When they questioned about it they told me they can change the rate whenever they want. Rates changed daily. They did NOT tell me until I was charged. Itemization of daily rates was added to registration check-in form showing the higher rate. Was NOT on form when I initialed the rate. Very Fraudulent! I knew that they charged $7.50 per day for parking, but again the red stamp that said '$7.50 parking' was NOT stamped on the registration form until after the fact. They showed the form to me and lo and behold all that information was NOW on the form. Amazing. I called Customer Relations and she was on the side of the hotel of course - it means her job! The staff at this hotel does corrupt & dishonest things, so watch your bill closely. You should have then copy your registration form for you as it WILL be changed AFTER you sign it.
Some reviews have mentioned a sewer problem or smelly stink on the hotel. It has not been fixed - it still smells stinky.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel L, Owner at Holiday Inn Express Newport Beach, responded to this review, 30 March 2014
Dear Guest,
We appreciate all of our guests' comments and feedback regarding their stay, good or bad. This helps us improve on our service and processes in place. We take pride in being up front and honest with our guests regarding the details of each of their reservations. We have steps in place to confirm the details of each guest's stay meticulously communicated from the moment reservations are made, to when our guests check in, presenting their final bill and post departure as well. This gives our guests multiple opportunity to review and agree to the details and terms of each reservations. If you are in need of further clarification regarding your final bill, please feel free to reach out to us.
Thank you for your feedback and visit to our hotel.
Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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363 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Denver, Colorado
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2014

I was just a little hesitant to book as there's reviews going back at least to December on the sometimes foul odor present in some of the rooms. The Express hotels however in my experience usually provide pretty good value so took a chance. I also called the 800# to inquire if and what had been fixed was only told that a "organic deficiency" had been cured. The Hotel mentioned the smell was from the "wetlands" - there's no wetlands within sniffing distance.

Next day after arrival I parked in the back corner and noticed a large wrap of tubing behind a house on the hill in back of the hotel property. After getting out of the car there was that smell...and yes it stinks...along with some PVC pipe which looks to be in the process of being hooked up and buried along the back of the hotel and headed down toward the street. I would say this is where the stink is emanating from and is probably blowing into an open window, door etc depending on which way the wind blows, if it blows.

I booked a 2nd floor suite upstairs and toward the rear where subject pipe is located. No smell, no stink just the high quality service, clean rooms and value I've come to expect from my many Express stays. I'm usually not one to write reviews but figured one was warranted here. Just leave the windows closed until they're done and all should be good. The only real question I have is why management would not post a brief overview of a very obvious source of stink when confronted with poor reviews???

Room Tip: They should all be good
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CalifornianExile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 February 2014

decent value - close to HOAG hospital, discounted rates. okay breakfast and fitness center. close to hoag so was very convenient for back anfd forth trips. comfy bed and pillows. parking and wifi make up for all the value in an expensive arrea

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SMulay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel L, Manager at Holiday Inn Express Newport Beach, responded to this review, 24 February 2014
We appreciate your review and feedback regarding your most recent stay. Our team thanks you for your appreciation of our hotel and services. We hope to be able to welcome you back, soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 February 2014 via mobile

Typical Holiday Inn Express hotel. You can always count on a nice comfy bed and pillows. Always clean. And friendly service.
Nice hotel in a great location surrounded by good restraunts and near the bay. Check out the Irish Pub across the street.
Good value. I recommend it.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank srwolffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 January 2014 via mobile

Our room/suite was great, extra space was nice, and having two bathrooms appreciated with four adults. Location allowed for a walk to dinner. Breakfast was adequate with plenty of room for a number of tables.

Stayed December 2013, travelled with family
Helpful?
Thank Donna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bakersfield, California
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 December 2013

my boyfriend and i satyed at the Holiday Inn for a wedding , the rooms were clean and roomy very clean which i like. another perk was it was close to the beach and resturants as well you could have either drive or walk to the mall. since i was at newport for a wedding i totally forgot my dress i was going to wear. thank goodness the wedding was on a saturday evening ( we arrived friday morning) i had to have my very good friend ship it to me thru Fedex for a AM urget delivery . i appreciated the hotel staff for giving me a call, letting me know my package arrived

if i visit Newport again in the future i will definitely stay here again.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Portilloperez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level 6 Contributor
265 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 20 November 2013

Well located for trips to Balboa and Newport, its outside appearance is more of a motel than anything else, but once inside, the place is quite cosy. Rooms are large and well equipped (incl.coffee maker and microwave), however if you are staying in the lower numbers, highway proximity may be an issue. There are a few restaurants in walking distance, but beyond that, not much more; a car is definitely useful to move around. Wifi was fast and reliable, and the breakfast was good as well. The place also has a small gym and a minuscule pool.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martinzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Newport Beach

Property: Holiday Inn Express Newport Beach
Address: 2300 W Coast Hwy, Newport Beach, CA 92663-4717
Phone Number:
Region: United States > California > Orange County > Newport Beach
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Newport Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Newport Beach 3*
Number of rooms: 86
Official Description (provided by the hotel):
Distinctively different, the Holiday Inn Express Newport Beach hotel is located across from Newport Beach Harbor, on exciting Mariner's Mile, a short drive to John Wayne Airport and walking distance to a wide variety of restaurants and entertainment. Come stay with us when you are attending some of Orange County's best events. Just minutes away from the OC Fair, Toshiba Senior Classic, Pageant of the Masters, Newport Harbor Christmas Boat Parade, Newport Beach Film Festival, Newport Boat Show, and the Taste of Newport Our professional staff is courteous, friendly, attentive and committed to making your stay fun, and memorable with first-class quality accommodations and legendary service to exceed your expectations. The Holiday Inn Express Newport Beach is also located near many top Orange County attractions such as Newport Beach Pier, Fashion Island, Balboa Island, South Coast Plaza, Disneyland, and the Orange County Fairgrounds. Newport Beach is also situated between two other exciting beach cities Laguna Beach and Huntington Beach. ... more   less 
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Also Known As:
Holiday Inn Express Newport Beach Hotel Newport Beach
Holiday Inn Newport Beach
Newport Beach Holiday Inn

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