The hotel was about what I expected. I read the great reviews, but by the looks of the place I knew it wasn't going to be luxurious. We got a free family upgrade to the 2 room suite- which was fabulous. The kids didn't seem to mind the loud party going on next door at a private rental - and we couldn't hear it back in our room. The freebies were great - free afternoon cookies and snacks, somewhat current dvds, sand toys, beach chairs, and beach towels. The breakfast was pretty good for continental fare.
The staff were amazing. Warm, helpful, kind to the kids, all smiles.
The location was perfect for us - just across the street from the beach- but it is on the one major street. We parked the car and walked everywhere all weekend - even to the ferry to Balboa Island (btw - the Fun Zone is way overrated and stinky).
My only complaint would be the beds. My husband and I both have sensitive backs and we woke up sore each morning. We don't really expect the best beds in this price bracket, but it sure would ensure that we would return.More