I decided to priceline a room, for a spur of the moment date night with my husband. I tried getting a 4 star room and the Fairmont was selected. I was a little wary after reading past reviews but tried to go with an open mind. We decided to upgrade our room to a junior suite for $50 since we tried to make the night extra special. The walk to the room was a little weird. Our room was in a little corridor which was next to one other room. Upon entrance, we came upon the bathroom, which was nice with the typical granite countertops. The table in the bathroom was a little worn and dated. We walked into the room itself and was terribly disappointed. Not what you would expect from a 4 star, let alone a suite. The only thing it had going for it was that it was a larger room. All the furniture was dated and worn. Wallpaper was peeling off. Carpeting had holes. Walls and furniture had stains. Phone was dusty. Also there were no outlets near the bed. I found one very ugly metal pole outlet hidden behind one of the outdated curtains.
Since we had arrived later in the night, we decided just to call it a night. In the morning, I was awakened early because of the noise from all the planes taking off from the airport. Also the black out curtains wouldn't stay shut so light kept peeking through. My husband and I decided not to prolong our stay any longer and packed our stuff and checked out early.
We did file a complaint with the front desk staff who was kind and accommodating. We showed them the pictures of all the problems with the room. Even they couldn't dispute how substandard that room was. They agreed to reverse the charges on the junior suite upgrade and we weren't charged for valet service.
- Official Description (provided by the hotel):
- The Duke Hotel Newport Beach in Southern California radiates a dramatic feel from both an architectural and design standpoint. Each and every aspect is designed to surround you in total 'O.C.' Luxury. To complete the luxury hotel experience, The Duke Hotel Newport Beach is thrilled to also offer its full-service urban Spa, TheSpa Sante. With more than 8,000 square feet of space, the Spa features eight decadent spa treatment rooms offering the finest in spa services and using only the finest in products and techniques. Prepare to be pampered like never before! The Duke Hotel Newport Beach welcomes you to the charm and allure of Southern California with its sun-drenched beaches, world-class shopping, and exciting nightlife! The Duke Hotel Newport Beach offers 440 luxury guest rooms, including 54 exquisite suites, most feature over-sized soaking tubs. The Duke Hotel Newport Beach is also gaining favor as one of the most ideal locations for weddings. Of all the special moments of your life, there are very few that approach the importance of your wedding day. Having your wedding with us in beautiful Newport Beach means it will be filled with the class and elegance you've always dreamed of. All guests receive daily courtesy shuttle service to and from John Wayne Airport, Fashion Island, South Coast Plaza, The District and Balboa Island. For rental car information, please contact on-site Hertz Rent-a-Car. The Duke Hotel Newport Beach offers wireless Internet access available in all of our meeting rooms, as well wireless high-speed Internet access in each guestroom. Year-round, guests can enjoy relaxing at the hotel's Palms Pool and Cabanas, reserve your private cabana today. The re-designed self-serviced Business Center accommodates the needs of its corporate guests. To best enjoy our Newport Beach, California hotel's amenities and the riches of Orange County, consider one of our many appealing packages available and maximize your visit to the OC. ... more less
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- Also Known As:
- Fairmont Newport Beach Hotel Newport Beach
- Newport Beach Fairmont