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“What a View!”
Review of Balboa Bay Resort

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Balboa Bay Resort
Ranked #3 of 17 Hotels in Newport Beach
Certificate of Excellence
Los Osos, California
Level 5 Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“What a View!”
Reviewed 17 June 2014

We booked one night here while my Mother in law was at the Hoag hospital. It was a splurge but was worth it. The front desk clerk were great, offered wine when we arrived. I had booked a room with pool view but once I saw the view with a ocean view room we asked to change. They did so and even didnt charge me for the upgrade. The room is beautiful and the bed was amazing, it had the softest sheets. The shower head had amazing water pressure, even with the drought we have going on. There is some construction going on so that is why I didnt give it the 5 rating, it started around 8 so was a little loud but knew this when we booked.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank We4palls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations M, General Manager at Balboa Bay Resort, responded to this review, 18 June 2014
Dear We4palls- First and foremost, I sincerely hope your Mother-in-law is doing well. Thank you very much for choosing our resort for your visit to Newport Beach. Your detailed review of your accommodation and overall stay wonderful to read! It is outstanding to hear you enjoyed your time with us. Our remodel is nearing completion. I hope we have the pleasure to welcome you back to show you our new refreshed and refined design! Thank you again for your time.

Thank you,

Sam El-Rabaa
General Manager
Balboa Bay Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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751 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Newport Beach, California
Level 2 Contributor
7 reviews
3 hotel reviews
Reviewed 13 June 2014 via mobile

Just stayed at the Balboa Bay Club and there is an amazing upgrade remodel happening! New restaurant, coffee shop complete with homemade ice cream, gorgeous views, lush gardens, and same excellent customer service! Highest marks ⭐️

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenskiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations M, Guest Relations Manager at Balboa Bay Resort, responded to this review, 14 June 2014
Dear Jenskiver,

Thank you for taking time to share comments about your recent stay the Balboa Bay Resort. We too are very excited about the renovation and our new look. I will be certain to pass on your comments and compliments about the excellent service to our team. I hope you will return to our resort soon.

Warm regards,

Sam El-Rabaa
General Manager
Balboa Bay Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 June 2014 via mobile

Had a lovely relaxing week at the hotel. Room is well equipped. Bath was enormous - perfect for soaking. The staff was lovely and very friendly. The concierge, Emily, was really knowledgeable and welcoming. Great food being served at waterline. Definitely try the breakfast waffles.

Stayed June 2014
Helpful?
1 Thank Helmine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations M, Guest Relations Manager at Balboa Bay Resort, responded to this review, 8 June 2014
Dear Helmine B,

I appreciate you taking time to share thoughts on your recent stay at the Balboa Bay Resort. We are very pleased to hear the we exceeded your expectations, a goal that we strive for with every guest. Your compliments about the room accommodations, our friendly staff, the food in Waterline, and the special recognition of Emily are great to hear. I look forward to sharing your comments with my team.

Sincerely,

Sam El-Rabaa
General Manager
Balboa Bay Resort
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Newport Beach, California
1 review
Reviewed 21 May 2014

This place is so great, I decided to move into one of their apartments. What service, what
beauty, what convenience,what a setting, what a superb staff!
The valets and bellman are just the tops. Million dollar service that makes you feel like a million
and treats your car like it's worth a million! You never have to leave with the advent of Amazon.com with Darren in charge of the purchasing department. Every package arrives right in your hands. This place is radiant everywhere you look...housekeeping doesn't miss a trick, room service makes you feel like an honored guest..the phone operators are so charming I just want to call to hear their warm voices, the restaurants go all out...nobody does it better, and engineering can fix it faster than a speeding bullet. Every time I drive in, I am greeted by security with a friendly smile which makes my day! There are so many exciting activities, fascinating people, and believe me, service that just won't quit, that I suggest you might even end up moving in like me to enjoy it permanently! But you owe to yourself to include this on your itinerary.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations M, General Manager at Balboa Bay Resort, responded to this review, 23 May 2014
Dear Sally B- What a wonderful review! I greatly appreciate your feedback on the Balboa Bay Residences. Thank you for all of your thoughts. It is an absolute honor to have you as one of our residents and look forward to wonderful future ahead. Your review has been shared with the team!

Warm regards,

Sam El-Rabaa
General Manager
Balboa Bay Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 May 2014

My expectations for this resort was tainted before I even arrived for check-in because I had called to confirm my reservation and ask some questions about the room location. The man I spoke with sounded as if I had interrupted his day somehow. He was short and his tone was rude.
At check-in we were given a drink voucher to a bar (Duke's) that is no longer there. Would have enjoyed that complimentary drink voucher as a gin and tonic costs $12.00.
The front staff could not tell us enough times that water and internet were part of the $20.00 resort fee. I got it the first time.
The room was nice, the bed comfortable. The shower could use a better shower head.
Staff at check-out needs more training. I had an issue with my bill and my son had an issue with his. I did not have a car and was charged a parking fee. My son was charged a different rate than me for the same type room. The staff did adjust his room rate, which is what they should do; yet, they deducted the parking fee from his bill instead of mine.
I expected an amazing, well trained staff, making my stay awesome; and I received average, or below average, service from phone and site staff. When choosing a place like the Balboa Bay Resort; one expects the best; not average.

  • Stayed May 2014, travelled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank maxigirl2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations M, General Manager at Balboa Bay Resort, responded to this review, 21 May 2014
Dear maxigirl2000- Thank you for taking the time to share your thoughts on Trip Advisor.  I am extremely grateful that you shared your concerns with us. There is really no excuse for the series of problems you encountered throughout your stay.  Here at Balboa Bay Resort, we pride ourselves on keeping close attention to detail and providing consistent, wonderful guest service. You review has been shared with the supervisor and management teams. Again, I appreciate your time and sincerely hope we have the honor to welcome you back for true Balboa Bay Resort service.

Warm regards,

Sam El-Rabaa
General Manager
Balboa Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
418 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 661 helpful votes
Reviewed 18 May 2014

We had an amazing time at the Balboa Bay resort and this property has become our favorite harbor / marina style property. Our balcony view was so relaxing, we did not want to leave. The staff and service were also were also very professional. There is some ongoing construction to the main lobby, vehicle entry and restaurant, so if this is something that will be perceived as a nuisance, you may wish to postpone your stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GreatTraveltime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations M, General Manager at Balboa Bay Resort, responded to this review, 19 May 2014
Dear GreatTraveltime- I appreciate you taking the time to share your experience. It is with great honor that we have become your favorite harbor-style property. We pride ourselves on exceptional guest service, and your feedback is a gift to us. Our resort is indeed experiencing enhancements slated to conclude end of Spring. Thank you again for your time and I truly hope we have the pleasure to welcome you again soon.

Warm regards,

Sam El-Rabaa
General Manager
Balboa Bay Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancaster, califirnia
1 review
Reviewed 15 May 2014 via mobile

Our family checked out the Waterline Bar. Loved it. Kim, the bartender, made us feel so welcome, plus, made a great Key Lime Pie Martini. Even though the bar was very busy we had great service. Kim helped in our wine selections and even gave us the history of the Balboa Bay Resort. It was a great family time and we are planning to come back soon..

Stayed May 2014, travelled with family
Helpful?
Thank houston222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations M, Guest Relations Manager at Balboa Bay Resort, responded to this review, 16 May 2014
Dear houston222,

Thank you for sharing your recent family experience at Waterline restaurant and bar. It is a culinary adventure we a truly excited to have for our guests. Your special recognition of Kim and her exceptional service will be passed on to her and shared with our team. We look forward to your next visit to Waterline.

Sincerely,

Sam El-Rabaa
General Manager
Balboa Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Balboa Bay Resort

Property: Balboa Bay Resort
Address: 1221 W Coast Hwy, Newport Beach, CA 92663-5026
Phone Number:
Region: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Newport Beach
#2 Spa Hotel in Newport Beach
#3 Business Hotel in Newport Beach
#4 Romantic Hotel in Newport Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Balboa Bay Resort 4.5*
Number of rooms: 159
Official Description (provided by the hotel):
Experience life and style that's perfectly balanced at the Balboa Bay Resort. A boutique ambiance combined with plush accommodations, sophisticated and personalized service, gourmet dining and unparallel location close to scenic beaches, nearby world-class shopping, restaurants and award winning designed golf courses make it the perfect destination for those seeking the quintessential Southern California lifestyle experience. Whether you're planning a romantic weekend getaway, a large-scale business function, or the wedding of your dreams, the Balboa Bay Resort offers unparalleled services and amenities to suit a variety of needs. Located on 15 waterfront acres in the heart of Newport Beach, halfway between Los Angeles and San Diego, the four-diamond property sprawls along the bay like a meandering Mediterranean villa. **Please note that starting Friday, November 6 through Thursday, January 7, 2016, the resort will begin a very exciting and highly anticipated guest room enhancement project. Each guest room will be updated with fresh, modern and contemporary furnishings including carpet, wall coverings, furniture and fixtures, along with a select number of rooms which will receive reconfigured bathrooms. We anticipate the noise level to be slightly higher than normal during the hours of 9 am to 5 pm, Monday through Friday. Please be assured that your guest room will be far removed from the area of work so you can fully enjoy your time with us and delight in a quintessential Southern California lifestyle experience.** ... more   less 
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Also Known As:
The Balboa Bay Club Hotel Newport Beach
The Balboa Bay Club And Resort
The Balboa Bay Hotel
The Balboa Bay Resort
Balboa Bay Club

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