Made the reservations over a year in advance through Wyndham Vacation Resorts. This is the first Wyndham property that I have been dissapointed in . I asked for a room on the bottom floor because I have a very bad back and can't climb stairs well. They said they could do this. We traveled with another couple so we got a 2 bedroom. When we get to the resort I go to check in and tell them we should have a room on the 1st floor because of no elevators. The person at the desk said that that would take 2 reservations and was not helpful at all. I ended up calling Wyndham and they said they put in the request for a ground floor room but because it was an affiliate resort their hands were tied. I was not very happy to say the least. Had to go up 2 flights of stairs to get to the room and when we got in the room it was another long flight of stairs to the master bedroom. So my wife and I had to take the small bedroom down stairs with 2 twin beds. and no TV in room. I called down to the front desk about the TV and we ended getting one about 2 hours later. The third day we were there the sink stopped up in the kitchen so I called maintainence. They showed up in about an hour and asked what the problem was (lack of communication with front desk). He could not fix the problem and said they would have to call Rotto Rooter they said they would be there by 9pm no show I called the Front desk and they said he would be there by 11am the next morning. 11am came and went so I called again they said he would be there shortly. About 2:30 he showed up and didn't even know what the problem was. I explained it to him and he was done in about 45 minutes. Day wasted. The room was clean grounds were alright but I don't plan on ever staying at another Worldmark. It was certainly not up to Wyndham standards.
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- Also Known As:
- WorldMark Clear Lake Nice, CA - Lake County