The short version: someone had been using my room (one of the "suites") unbeknownst to the hotel staff (had rigged the doors from closing all the way). When moved across the hall, found the same issue with the doors being rigged open. Not safe at all. Accommodations are egregious.
The long version:
I checked into the hotel on a Saturday afternoon as I was attending a wedding on the grounds that evening. I was "upgraded" to a suite for free, which I was initially happy with. The front desk attendant was very friendly and polite. She had a hard time finding my reservation since my name was spelled wrong somewhere, but eventually she was able to find it. She asked me if I preferred the 1st floor or the 2nd floor and mentioned that it all depended on how safety conscious I was (um, ok?) considering that the 1st floor rooms opened onto the street. This was in contrast to the 2nd floor room which had an interior hallway and required a key to get into the hallway. Since I was staying alone (and after the safety comment), I asked for the 2nd floor room.
The hotel layout is somewhat confusing but I eventually found my building. The interior hallway that was supposed to be locked was not, and there wasn't even a place for anyone to swipe a key card to get in (i.e. it could never actually be locked). Didn't think much of that until I walked to my room where the door appeared to be ajar. I pushed the door and it opened - no key required. I searched the room for someone and found that indeed someone had been in there. The toilet seat was up, soap had been opened, used and thrown into the sink, the hand towel used and dirty, crumpled on the counter, the bed had been slept in and there were stains all over it. I called the front desk and they sent up the head housekeeper immediately. I checked the door and found a coffee-stirring straw had been jammed into the door latch, preventing it from closing all the way. The head housekeeper had me change rooms to the suite across the hall where I found the same issue with the door (straw jammed into latch) but the room was clean. She returned shortly after with new keys and a security guy. I told them that I had found the straw in the new door too and was nervous that someone might try to come in while I was there. The security guy told me to make sure I locked the door with the deadbolt and with the security latch while the cleaning lady laughed at me. I asked about when I wasn't in the room and someone tried to get in to steal my stuff, to which the housekeeper laughed again and said "call 911."
Needless to say, I was terrified to go back to my room alone at the end of the wedding so I had my uncle, the bride, and a friend walk me back. Thankfully, no one had tried to break in and I managed to fall asleep in the "transient room." I didn't want to cause any issues while I was there since I was there for my cousin's wedding, but I will NEVER stay at this hotel and highly advise against anyone staying here as well. In all reality, I would have LEFT and never returned if the wedding wasn't at the hotel that night.
Besides the fact that people were breaking into the rooms and staying in them, the suite itself was pitiful. There was no full length mirror anywhere in the massive suite; the towels were thread bare and falling apart; the walk-in shower glass did not come out far enough so your showers end up covering the bathroom in water; the sinks had chips in the glass; there were no robes (this is the suite for God's sake!); and the bed linens were poor quality. The pool was small, warm, and salty (gross!); the included breakfast was sad, but for $4 more you can upgrade to the warm breakfast (recommended if you dare to stay).
Overall, I was pretty horrified that this hotel is operational. Good luck to those of you who try to stay here.
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- Also Known As:
- Lions Gate North Highlands