no crib after requesting. Arrived late at night, no crib, the attendant was rambling, telling me he would check into it. The manager spoke to me and basically said all I had was a request and that I had to be on a "list" and that he had no idea how many cribs he even had. I asked how many rooms/how many cribs, how he knew how many he could reserve and I got nothing from him. He was rude and redundant and our baby had to sleep on a couch mat on the floor. She woke up after rolling off, was incosolable and it was a pretty miserable stay. We came to this hotel, which was 30 miles out of our way, bc we had made an Expedia reservation and the hotel was totally not as described and not fit to stay in. We came on he recommendation of a friend. Also, while at the desk, I witnessed a family whose passport had been stolen from their room, and how the staff treated them. That manager was like a robot, and very cold and uncaring. So, we felt very unsafe and took all of our electronic, jewelry to our cars when we left for the day, very stressful to feel the employees could be a thief. This was not very restful. Also they didn't give us our meal voucher, so that was an extra hassle to leave breakfast, go to the desk, wait in line, to receive it. I was hoping for respite, but it was not so.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel Los Angeles Norwalk. The hotel is within easy reach of Southern California landmarks such as Disneyland (11 miles), Universal Studios (24 miles) and Knotts Berry Farm (7 miles) We are centrally located in between Downtown Los Angeles and Orange County. So if you are going to the soak in the sun in Santa Monica Beach (29 miles) and surf the next day at Huntington Beach (29 miles), our hotel will be the place to be. Wherever you may be flying in, whether it is Los Angeles International Airport (21 miles) or Long Beach Airport (11 miles) or John Wayne Airport (24 miles), the hotel can provide an easy location to find. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hilton Hotels Direct, Hotels.com, Ebookers, Agoda and Odigeo so you can book your DoubleTree by Hilton Hotel Los Angeles - Norwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Norwalk
- Norwalk Marriott