We booked our room 8 months in advance for the NHRA races at Sonoma. Location was ideal, only 15 minutes to the track, a highway is behind the hotel but noise is not an issue. I called 3 weeks prior to confirm our reservation - had issues then. I had booked two rooms both with 1 king bed, one smoking and 1 non-smoking for Fri and Sat night. While trying to confirm my reservation I was told that we had 1 king and one with 2 queen beds - incorrect. After doing some checking they confirmed that we did in fact have 2 rooms- both with king beds, 1 smoking and 1 non-smoking. I was happy, for now. When we arrived to check in we were told that we had 2 rooms, but they didn't have any smoking rooms left. Whatever. We were put on the 3rd floor and told that we could smoke on the balcony, which we did. It took forever to check in to our "non-smoking" rooms as they were having a problem with their credit card machine. After 30 minutes we went ahead and paid cash for our two rooms for 2 nights in one and only one night in the other. Why? Because that is what the front desk clerk thought that we had reserved.
They have a computer there that looks like it is for reservations, etc. but they do not use it. They have a large calendar pad that they use instead. They NEED to use a computer!!!
After a few hours we decided that we needed to go down and pay for the 2nd night on our other room as we feared we would get back from the races and not have one! That is when we were told that their credit card machine was down nationwide. Understandable. Then we were told that we would have to change one of our rooms Sat. night. - apparently they needed one of our non-smoking rooms. It was fine when they gave away our smoking room....
When we dropped off our keys Sun morning we were asked if we were checking out. Apparently they thought we were staying a third night. ??? Luckily we didn't.....some poor soul would have showed up thinking they had a room and we would have been in it! I have already started checking on other rooms in Novato. As anyone who goes to races knows there is always as shortage of places that are close.
Overall the hotel was not bad. The rooms were very large, a little dated but clean. I would recommend to anyone who wants to stay here on a busy weekend to get something in writing. Not that it will help if they have already given your room away, but at least you have something in writing to prove your point.
- Official Description (provided by the hotel):
- Welcome to Americas Best Value Inn Novato/Marin/Sonoma. Located in beautiful Marin County, California, our hotel is located near Napa Wine Country, Sonoma Wine Country, Muir Woods, Point Reyes, and the Golden Gate Bridge leading to San Francisco. Novato is home to several small biotech firms, such as Buck Institute-Age Research and Bio Marin Pharmaceutical Inc. Savor a delicious meal at one of the various restaurants within a mile of our hotel including Mills Restaurant, El Palmar Restaurant, and Chianti Ristorante.Our Novato hotel offers comfortable guest rooms, an attentive 24-hour front desk staff, and affordable rates. Your comfort and satisfaction is our top priority. Start your day with a free cup of coffee available in our lobby. Our outdoor heated pool and jacuzzi area is the perfect place to relax and soak up some California sunshine after a fun day of sightseeing. We offer a fitness center and guest laundry facility for your added convenience. All of our guest rooms offer free wireless high-speed Internet access, coffeemaker, hairdryer, and cable TV with HBO. Irons, ironing boards, toothbrushes, toothpaste, shaving gel, razors, tea, sewing kits, and shower caps are available upon request. Upgrade your stay by reserving our bridal suite with a fireplace, our suite with an in-room jacuzzi, or our family suite. Dogs are welcome in first floor rooms for a small nightly charge. At Americas Best Value Inn Novato/Marin/Sonoma, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Hotels.com, Agoda, Evoline ltd, Expedia, Cancelon, 5viajes2012 S.L., Ebookers and getaroom.com so you can book your Americas Best Value Inn of Novato reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Americas Best Value Inn Of Novato Hotel Novato
- Travelodge Novato
- Travel Lodge Novato
- Novato Travel Lodge
- Novato Travelodge
- Americas Best Value Inn Of Novato Marin County, CA