My wife and I were traveling from Marin to Lake Tahoe and needed a place to stop over for the night after a long day of mountain biking near Fairfax. We found Inn Marine online and it looked great from the photos. When we called, they had two rooms available. Great! We said we'd take one. What they failed to tell us before we arrived was that there was a wedding with 200+ guests going on outside our bedroom in the courtyard. The reception was 10 feet from our bedroom window. Fair enough. They were just giving toasts over the microphone when got into our room. We can handle this, we thought. But then the music started. Bad DJ wedding music at that. Our windows were rattling from the bass of "Can't touch this" and "Living on a prayer." After an hour of being in the room, we realized the wedding probably wouldn't be over until 10:30pm. It was 8:00pm. We wanted to go to sleep, so we decided to pack up, check out and get our money back. When I stepped inside to the checkout desk, the wedding was already starting to pour over into the lobby. The clerk had his hands full and was on the phone with a manager named Wendy. Wendy told the clerk that we would be charged $50 for a half day stay. Unbelievable. We were there for an hour and they lied by not telling us the truth that a wedding was in the works before we got there. This a matter of principal. They should have said, "You know, you're right. We're really sorry about that. And sorry about the noise. Here's you refund. We do hope you'll consider staying with us on your next visit." Learn some customer service. I'm sure this place is a nice place to stay when Tone Loc and Bobby Brown aren't blasting through your window. Make sure you ask if there is an event taking place before you check in. Otherwise, they may lie by not telling you, and then try to charge you $50 when you decide to check out because of the noise.
- Official Description (provided by the hotel):
- We care about the comfort of our guests and the environment! Newly designed rooms include state of the art amenities and sustainable materials that make us cutting edge . . . Sustainable bamboo flooring, flat screen TVs in every room, . We have Wifi in our guests rooms of 50+Mbps and 85Mbps wired in all our guest rooms for free. "FREE NO CHARGE" We have also installed Voice over IP allowing us to offer "FREE" phone calls in the continental United States, rainfall showerheads, radios with MP3/I-Pod dock, refrigerators in every room. Garden room - 1200 sq. ft. Garden Patio with beautiful fountain, Inn Marin has 423 Mbps up and down (symmetrical) in its Meeting room and Business Center. Five acre garden setting with large lawn perfect for weddings and company events. ... more less
- Reservation Options:
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- Also Known As:
- Inn Marin Hotel Novato
- Marin Hotel Novato
- Inn Marin Novato, Marin County, CA