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“Clean, comfortable and friendly”

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Courtyard Oakland Airport
Ranked #12 of 49 Hotels in Oakland
Vancouver, Canada
Level Contributor
333 reviews
264 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
“Clean, comfortable and friendly”
Reviewed 24 August 2014

If you have to stay in Oakland (around the airport) for a 1 night I would recommend the Courtyard. The rooms were large, quiet, clean and comfortable. The staff was helpful and friendly, and they provided free Wifi. The down side is that if you are driving there is a nightly fee for parking. As this was my first experience staying at a Courtyard it basically met my expectations.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank CDNTRAVELLERS2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Courtyard Oakland Airport, responded to this review, 12 September 2014
LLHGEG,

Thank you for taking the time to write a review. I am glad to hear we met your expectations during your stay with us. Please let me know next time your in the area I would like to see us exceed your expectations next time.

Bill Dalleske
General Manager
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276 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Columbia, Maryland
Level Contributor
230 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 24 August 2014 via mobile

A good option if you need to be close to the Oakland airport. Compared to other Courtyards, this feels like a lite version. Clean, spacious room, professional staff, a few amenities and not much else. For my stay that was more than enough.

The area is a little sketchy and not a lot of restaurant options nearby. However the hotel shuttle to the BART station makes getting to downtown San Francisco very convenient. It took me less than an hour in rush hour.

Stayed August 2014, travelled on business
Helpful?
Thank MDFreqTvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rory P, Guest Relations Manager at Courtyard Oakland Airport, responded to this review, 9 September 2014
Dear MDFreqTvlr,

Thank you for your comments. We are pleased to read you had an enjoyable experience. Our location is great for guests looking to stay close to the Oakland Airport, but we are also close to the BART which makes San Francisco easy and inexpensive to get to.

Thank you again for staying with us and we look forward to welcoming you back on your next trip to Oakland.

Sincerely,

Rory - Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
198 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 23 August 2014 via mobile

I have stayed in many courtyards, this one is the first I wasn't impressed with. Room was clean, but bed didn't seem as plush as others. Bathroom clean but felt sterile, not a warm feeling overall. Very noisy air conditioner. Front desk staff helpful, bar staff worthless, what types of beer do you have got me a look and told to look in the unlighted case ( then they turned it on) they didn't know what beers they had? Ordered a Stella and got an open bottle no offer of a glass. Very unimpressed. Wouldn't bother staying here again

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rory P, Guest Relations Manager at Courtyard Oakland Airport, responded to this review, 9 September 2014
Dear Bill P,

Thank you for your comments on your most recent stay with us. We are pleased that you found your room and bathroom clean. We are however disappointed to read your other notes. We take customer service very seriously and apologize we didn't meet your expectations. I will relay your comments to our management team so the appropriate training can take place.

Thank you again for staying with us and we do hope you will give us the chance to make it up to you in the future.

Rory - Guest Services
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Ellicott City, Maryland
Level Contributor
216 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 19 August 2014

Adjacent to the airport and perfect for a layover. Shuttle arrived quickly to pick us up for our one night stay. As we arrived in the afternoon and already had reservations for dinner in San Francisco (see my review of Coqueta), we requested the shuttle for later in the day to drop us off at the BART station (only a few minutes away). In under 30 minutes, we arrived at our destination (the first stop in SF), the Embarcadero. Upon our return, the shuttle arrived quickly. This Courtyard serves its purpose, as the immediate surrounds are not a destination. Had a restful night for our next leg to Maui. We also stopped for the night on our return before continuing on to Sonoma. The shuttle dropped us off at the car rental pick-up location at the airport. This clean hotel proved to be very CONVENIENT.

  • Stayed July 2014, travelled as a couple
    • Value
    • Service
Helpful?
3 Thank jeffreyb406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Courtyard Oakland Airport, responded to this review, 12 September 2014
jeffreyb406,

Thank you for your kind words I appreciate your observations and will share them with my staff.

Bill Dalleske
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irmo, SC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2014

Nice room - great king size bed, with a couch and decent size desk. Perfect for a one or two night stay. The area is a little sketchy, but the hotel is nice enough. Staff was very helpful, suggested a nearby restaurant that was good. Small refrigerator in room. Very convenient to the airport. Free WIFI, which should be standard, but is not in some hotels.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Courtyard Oakland Airport, responded to this review, 14 August 2014
Michelle W

Thank you for your kind words. It was a pleasure serving as your home away from home.
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Tampa, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2014

This hotel is a solid place to stay while close to the Oakland Airport. The rooms are better than average for the scale of hotel choice and you can tell that the cleaning staff really pay attention to detail. The room is cared for, clean and comfortable. The front desk team are professional and polite. There is a café in the lobby and a few other places to eat, although the options seemed limited for eatery choices. This is, of course, no bearing on the quality of the hotel. There is a sushi place that is within walking distance that has inexpensive drinks and decent sushi. There is also an airport shuttle that will take you to places within a defined area. So if you like sushi and drinks, this is an awesome hotel selection. If not, it is still a good option and I will be staying at this facility when in the area again.

Room Tip: Ask for a balcony room
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank YodaGrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Courtyard Oakland Airport, responded to this review, 14 August 2014
YodaGrin

Thank you for taking the time to write a review. I am happy to hear about your positive experience while staying with us. I will share your comments with my staff.

Look forward to seeing you next time,

Bill Dalleske
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holladay, Utah
Level Contributor
144 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 July 2014 via mobile

Slow services not customer oriented. Hotel shuttle was booked several times to the airport so we had to leave even earlier than planned. Waited 35 minutes for shuttle to pick us up at the airport even though we were told they were enroute already. Bed was comfortable, small fridge in room but no microwave. Staff was friendly but didn't seem to mind the shuttle problems. Elevator is super slow so get a ground floor room. Not a safe neighborhood either.

Stayed July 2014
Helpful?
Thank loielee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Courtyard Oakland Airport, responded to this review, 14 August 2014
loielee

I am sorry to hear about your less than satisfactory experience. We will work on all of the issues you mentioned in your review. I can only imagine how irritating it must have been to have had to wait that excessive amount of time. Your time is valuable and we are sorry that we did not meet your expectations.
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Additional Information about Courtyard Oakland Airport

Property: Courtyard Oakland Airport
Address: 350 Hegenberger Rd, Oakland, CA 94621-1445
Region: United States > California > Oakland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Oakland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Oakland Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Relax minutes from your flight at the newly renovated Courtyard Oakland Airport Hotel. The new state-of-the-art lobby provides greater flexibility and choices for our guests and features inviting, flexible spaces to work or relax in, free Wi-Fi throughout the lobby and easy access to the latest news and weather conditions via our GoBoard™. The highlight of our new lobby experience is The Bistro – Eat. Drink. Connect.™, which provides guests with healthy food and beverage offerings in the morning including Starbucks® coffee and evening dinner service with cocktails. Our Oakland airport hotel provides free shuttle service to the airport and to the nearby BART train station, giving you access to Berkeley, San Francisco and beyond. Here to work? Business travelers will love the large, flexible workspace, well-lit desk, and free high-speed internet access in every room. ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Airport Hotel Oakland
Oakland Courtyard
Oakland Marriott

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