We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pricey-but-good Courtyard”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Courtyard Oakland Downtown
Ranked #13 of 49 Hotels in Oakland
Seattle, Washington
Level 5 Contributor
89 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Pricey-but-good Courtyard”
Reviewed 12 November 2013

Downtown Oakland hotels are really expensive. I usually stay at the "big" Marriott across the street, but for the rates, I decided to try this out and enjoyed it.

If you've stayed at a Courtyard, you know what to expect in the room. Was comfy, with free wifi. Location-wise, the hotel is a block and a half from the BART and there are a few good eateries within walking distance, so that's also a plus.

Service was very friendly. Better than other Courtyards I've been to. Will definitely be back.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JayW913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, 13 November 2013
Thank you for taking the time to review your stay with us. I’m glad you had a good stay and enjoyed our free WiFi. We look forward to seeing you next time you’re in Oakland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

281 reviews from our community

Traveller rating
    75
    138
    42
    15
    11
See reviews for
48
58
37
104
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Rotterdam, The Netherlands
Level 6 Contributor
376 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
Reviewed 28 October 2013

This excellent hotel is a very good choice if you want to be close to San Francisco and pay a decent price for your room. The BART metro system is only a 10 minute walk from the hotel and that brings you to down town San Francisco in just 16 minutes for around $ 3,25 (October 2013)

Staff was very helpful and professional.

The room was a delight. Large, clean, bright with a nice big bed. There was a big desk with a flat screen TV, large drawers and a refrigerator. A smaller table was under this desk and had wheels for easy moving. In this was you create an excellent working space.

The bathroom with a tub was very clean.

Free WiFi internet worked very well with a good download speed, sufficient to watch streaming media.

When you ask for a room at the back, overlooking the parking lot, you avoid the traffic noise from the busy street in front and on the side of the hotel.

When breakfast is included you can make your selection from the large menu in the breakfast area which is also open to non-guests. The quality of the breakfast was poor and staff could not cope with the flow of guests in the morning. One morning I had to wait 45 minutes for my order and then got the wrong breakfast twice. To avoid any further waiting I took the second breakfast but that was cold and I left most of it. Yoghurt was not good either, you must check expiry date. Some guests, after a long wait, decided to skip breakfast to catch a flight. This is a no go for a good hotel!

Marriott should take some time and review staff and procedures around breakfast or just get a breakfast buffet like I in most hotels. (Or have guests have breakfast in the big Marriott on the other side of the street)

Had a hamburger with fries in the evening but that was not good either. Not well cooked fries and a mediocre hamburger with too much cold lettuce. Better try somewhere else.

The area close to the hotel, the steets on the “big Marriott side” of Broadway is delightful and is packed with nice historic buildings. There are lots of café’s and restaurants in this area that seems to draw a young crowd. There is a nice liberated atmosphere, seems that the SF 60's revived in Oakland. To the other side is sort of China town with cheap Chinese food and not so clean. Further south is the Jack London Square with lots of restaurants.

There is a guest laundry with coin operated machines (2x $ 1,25) You get the detergent for free at the front desk. There is also a laundry service.

The BART station Broadway/12th street is ideal as all trains stop there. North to Richmond/Pittsburg, South to Fremont and across the Bay to the airport and Milbrae. The BART to the airport gives you a direct connection for $ 8,50 single ride (October 2013)

Room Tip: Ask for a room on the inside away from busy traffic
See more room tips
  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeimenBurum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, 31 October 2013
Thanks for taking the time to review your stay with us. We’re glad you made it over to San Francisco – it is a pretty quick trip from our hotel! I’m sorry you had issues with the food service. That is definitely not a typical experience at The Bistro. Please give us another try at next time you’re in Oakland and we will make sure you won’t be disappointed!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 October 2013

I was disappointed with my stay at the Courtyard by Marriott Oakland. The room was ok but strangely positioned so it was hard to watch TV in bed - a small point but it all adds to the stay.

We used the hotel as a base to explore San Francisco. Unfortunately the BART was on strike the weekend we were there and as tourists who were new to the area we didn't know how to get from Oakland to SF by any other method of public transport. When we asked the hotel front desk staff about the BART strike they just informed us that it was on strike - it would have been nice for them to offer us alternatives. In the end we heard about the ferry to SF from a waitress at a local bar!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChloeLou_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, 31 October 2013
We appreciate you taking the time to review your stay. Unfortunately, with the BART on strike it affected many guest’s travel plans. Our Front Desk staff can provide many alternative transportation options to San Francisco and we apologize that you weren’t provided with these. Thanks for letting us know, it is something we will be sure to bring up in our next team member meeting. If you find yourself in the Bay area again, we hope you’ll stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eugene, Oregon
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 October 2013

I really enjoyed my stay here. Classic Courtyard, and very well maintained property right in the middle of Oakland. It is Oakland and you are going to have some encounters with those characters who llive on the steets, but it is just part of being in Oakland. The CM is a bit of an oasis. Everything you need on site. Little coffee bar, lobby area, mini store ( 24 hrs) . My room had a mini fridge. My room was neat, clean , modern, with a little sitting area and a big window. The temparature control worked exactly as it should have. It was quiet. They did all the little things- the bottle of water in your fridge , the USA Today delivery. All my wake up calls were on time, they answered all my questions. The valet was on time. They went the extra mile. Every single staff person I encountered was helpful, friendly with suggestions. If they werent sure about something they called and asked for you. The location was convenient to everything: you can walk to an ": old town" area with bars and restaurants and Jack London Square, BART train is just 3 ( short) blocks away and a free shuttle that takes you all over town picked up and dropped off right in front of the front door. Quick trip over the bay bridge if you are driving.

Room Tip: Look for the deal that includes Valet Parking. The Free transit bus runs until 7 pm weeknights and...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeriS372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, 31 October 2013
Thank you for your review. We appreciate guests taking the time to tell us about their experience and leaving great tips for future guests. The Free Shuttle outside our hotel is something that most guests don’t know about before arriving – thanks for mentioning that! We hope to see you again next time you’re in Oakland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 October 2013 via mobile

This is one of several visits to this particular hotel and the front desk staff , Bruce & Yeju greet me like a family member ! That's amazing and a welcoming that makes me feel at home. The property is located directly above Oakland's China town and some of the coolest shops and eateries being the 4th largest Chinatown In the US. The rooms Are amazingly clean and comfortable bedding. This is tops in the area and you can rest assure I will tell everyone on this Planet how awesome this property is to stay !

Keep up the Awesome Professional standards that You both present and Thank You for always making me feel welcome here at this Courtyard by Marriott downtown Oakland !

Ric Lopez

Stayed October 2013, travelled on business
Helpful?
1 Thank PHXman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, 31 October 2013
Ric, thank you so much for the kind words! We will be sure to let Bruce and Yeju know that they’re doing a great job. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, UK
Level 4 Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 October 2013

Stayed here just after the America's cup on a wee mini break with a friend. Originally planning to stay in San Francisco but prices were off the scale. This hotel however was at a really good rate and only moments from the BART to downtown San Francisco. Also on the direct line from the airport. Everything about the hotel was good. The check-in was swift and efficient. The staff member checking me in was really friendly and whilst there was a wifi problem, it was solved quickly. Old Oakland is nice to see and there are a few other good shops around. The whole hotel is really clean and the fresh cooked breakfast is pretty good too! Loved the bed. V comfy! Would definitely stay again.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, 31 October 2013
Thanks for taking the time to review your stay with us. I’m glad you found our hotel during America’s Cup – we’re definitely a hidden gem for those visiting San Francisco! It’s good to hear that you found our staff to be helpful and that you were able to explore Old Oakland. We hope to see you next time you’re in the Bay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
93 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 28 September 2013

I had two nights at this hotel and thoroughly enjoyed it.

I had a very large room (237), which had a very large soft bed and great air conditioning. The sink/vanity was actually separate from the bathroom, which was a good idea. The bathroom was quite large as well so plenty of space all round.

The hotel is in a great area in Oakland with a number of bars and restaurants nearby and a small supermarket opposite, although oddly enough it didn’t sell much in the way of toiletries.

Getting around. I landed in San Francisco and caught the BART train to the hotel (nearest station is 12th Street). The trip cost $8.50 each way and it took around two hours from the time I landed at SFO until I arrived at the hotel. There was no help at the ticket machines at the airport, which was rather frustrating but other travellers were helping each other with the tickets. It is only a two minute walk to the hotel from 12th St station (use exit B1) and keep going in the same direction as you exit the station stairs. 12St station to Embarcadero (one of the main tourist areas for San Francisco) will cost $3.15 each way and only takes 10 minutes on the BART train. Oakland airport is about 25 mins away and will cost $1.75 each way. You have to change from the BART to a bus as the train doesn’t run all the way out to Oakland airport yet (this section is still under construction). One more point; if you are planning on going to Alcatraz make sure you book it at least three weeks in advance as it sells out very quickly!

I stayed at this hotel as all those in SFO seemed far too expensive (as it turned out the Americas Cup was on!) but looking back I wouldn’t hesitate to stay there again as the location is great and it is easy to get into SFO from here anyway. It is run by great staff with easy access to either of the main airports. Highly recommended.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NX622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Oakland hotels
0.1 mi away
Oakland Marriott City Center
0.5 mi away
Waterfront Hotel, a Joie de Vivre hotel
1.9 mi away
Executive Inn & Suites
Executive Inn & Suites
#2 of 49 in Oakland
888 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Clarion Hotel-Downtown Oakland
0.4 mi away
Z Hotel Jack London Square
0.1 mi away
The Washington Inn
The Washington Inn
#23 of 49 in Oakland
234 reviews
Show Prices
Show Prices
Show Prices

Been to Courtyard Oakland Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Oakland Downtown

Property: Courtyard Oakland Downtown
Address: 988 Broadway, Oakland, CA 94607
Region: United States > California > Oakland
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Oakland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Oakland Downtown 3*
Number of rooms: 162
Official Description (provided by the hotel):
This Downtown Oakland hotel is nestled between the Old Oakland Historic District and Chinatown just one block from the BART subway to San Francisco. Get to Union Square in San Francisco in just a 12-minute ride. Guests enjoy free internet, spacious rooms, an outdoor heated pool, an onsite fitness center, and an onsite restaurant. The Courtyard Oakland Downtown is perfect for business or leisure travelers and is nearby attractions such as Jack London Square. Additional fees: Self-Parking: 40 USD Valet: 30 USD ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Hotels.com, Booking.com, Expedia, Ebookers, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your Courtyard Oakland Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Oakland Downtown Hotel Oakland
Oakland Marriott
Oakland Courtyard

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing