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“Very accomodating when hotwire screwed up a reservation!”

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Americas Best Value Inn - Oakland / Lake Merritt
Ranked #35 of 49 Hotels in Oakland
Alameda, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very accomodating when hotwire screwed up a reservation!”
Reviewed 6 December 2013

I booked a reservation through hotwire, and somehow in the process I ended up with a single bed room instead of a two bed room. I called the front desk of the hotel and they were super helpful. For a value hotel, this place is pleasingly safe, secure, clean, and has impressive customer service.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABVIOaklandCA L, Front Office Manager at Americas Best Value Inn - Oakland / Lake Merritt, responded to this review, 25 December 2013
Thanks so much we’re glad we could help!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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109 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
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  • Portuguese first
  • Spanish first
  • Any
English first
La Crescenta, California
Level Contributor
3 reviews
Reviewed 30 October 2013

We stayed here four nights in late October 2013. Yes, it's an older motel and has some problems, but for four nights we paid about the same as we have for one night in a nicer place in SF. The location is excellent, steps from Lake Merritt, walking distance to BART, and surprisingly quiet. The room was clean and had clearly had a few recent upgrades. The manager Paul was very accommodating and will talk your ear off about his plans for the place! There's free coffee, tea, pastries and fresh fruit in the morning, and free wi-fi. We appreciated that it was a 100% non-smoking property.
Some negatives:
The television only had a few channels (though watching tv was not high on our trip agenda).
The bathroom had no electrical outlet (when we asked Paul provided an extension cord).
The thick sheet of bulletproof glass at the office counter is tacky.
The door to the room was old (lock was brand new, though, and very secure) and had pretty wide gaps around the edges.
No elevator.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShawnDraws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABVIOaklandCA L, Front Office Manager at Americas Best Value Inn - Oakland / Lake Merritt, responded to this review, 25 December 2013
Thank you so much for the feedback! We’re always looking to improve!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, California
1 review
Reviewed 29 October 2013 via mobile

It's the total package! We recently stayed at the ABVI in downtown Oakland (Lake Merritt) for a week while apartment hunting in the area. Paul (General Manager) and staff went out of their way to make our stay comfortable and enjoyable. The improvements to the rooms and common areas (fast free wifi, 32" flat panel HDTV's, and furnishings) have transformed it from where it used to be.

Stayed October 2013, travelled with friends
Helpful?
Thank cthompson75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABVIOaklandCA L, Front Office Manager at Americas Best Value Inn - Oakland / Lake Merritt, responded to this review, 25 December 2013
Thanks so much! We’re always trying to help our guests the best we can!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nürnberg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2013

Hi,
we stayed about six nights in the motel in september '13. Yes, it is in between a decent and a sketchy area (as previous comment says). After searching for a motel directly in Frisco (there was none for a good price available due to America's Cup), we came across this ABVI and booked at once. It is as described by first comment, it is reopened, the staff is very motivated and engaged, especially the General Manager made it a comfortable stay. The first room was a bid loud due to other guests, next day we could change the room easily. Once, the fridge was broken, it was exchanged with no delay. The motel is located best, by car or by train (BART) you can reach Frisco Downtown within 25 minutes (incl. walk to the station!). We got borrowed a hairdryer and an extension cable easily (some baths do not include hairdryer and/or AC/DC sockets). The Motel offers 24 hours coffee, this one was the best coffee, we got during our 10 different hotels/motels we visited in California during our first stay in US. It is just good value in money, the surveillance cameras offer some security, also, the second gate closes very early, so that staff has to see everybody who's about to enter. Maybe the management can put away that thick glass safety window in order to show safety of this motel.
All in all, good value for money when visiting Frisco/Bay Area. We wish the Team of ABVI Lake Merritt all the best for future!

Room Tip: Ask for a room not directly located at the stairs, then nightly coming guest should not disturb your...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoM1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABVIOaklandCA L, Front Office Manager at Americas Best Value Inn - Oakland / Lake Merritt, responded to this review, 25 December 2013
Thank you so much for the feedback! Great Room Tip too!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 September 2013

This hotel is on the border between a very decent area and a very sketchy area. As a single female traveler, I did not feel safe here. In the lobby, there is a very thick glass safety window between the guest and hotel staff; the photo of the lobby is much nicer than it actually appears. My room was very spare and the towels were cheap and stained. They have taken other security precautions like a big iron fence around the parking lot (that is left open?) and several security cameras, but I did not feel that the two young men behind the counter were prepared to come to my rescue should something happen.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SanFranciscoEve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 September 2013

Manager Paul was committed to make our stay a good one. Very good value. Just a few miles from downtown San Francisco. Our room was recently refurbished and was nice. One comment would be to remodel the lobby.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABVIOaklandCA L, Front Office Manager at Americas Best Value Inn - Oakland / Lake Merritt, responded to this review, 25 December 2013
Thank you for your feedback! Anything that we can improve on is much appreciated!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn - Oakland / Lake Merritt

Property: Americas Best Value Inn - Oakland / Lake Merritt
Address: 122 E 12th St, Oakland, CA 94606-2230 (Formerly Economy Inn)
Region: United States > California > Oakland
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #35 of 49 Hotels in Oakland
Price Range (Based on Average Rates): £
Hotel Class:2 star — Americas Best Value Inn - Oakland / Lake Merritt 2*
Number of rooms: 72
Reservation Options:
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Also Known As:
Economy Inn Oakland Hotel Oakland
Economy Hotel Oakland

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