I have seen many nice photos of The Imperial so I was expecting that, but the reality is a bit less. Granted, with city taxes and all the price I paid for my room on a busy weekend was fair, but I'd like to see a few improvements.
Good: Very helpful staff. I had a few problems with my room and everyone was extremely efficient in correcting them. Fair water pressure in shower, great to have a frig & microwave in room, comfortable bed, constant fan on wall unit for white noise if you need it, fairly quiet at night, fast food joint right next door, and 3 blocks from a BART station.
Bad: Carpet needs to be steam cleaned, upholstered furniture is faded & stained, lack of hangers (but I could have asked for more), and some of the furniture tops were sticky and greasy. I could also smell cigarette smoke from the rooms beside or above me and the room smelled very heavily perfumed with maybe incense when I checked in. I opened the door to air it out. It's not in the greatest part of town but my room felt secure. There is not a large selection of restaurants within close walking distance either.
I would stay here again, however, to save money and avoid having to rent a car. Being able to avoid traffic and use the nearby BART was a plus for me.
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