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“"Far and Away"”

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Hilton Oakland Airport
Ranked #8 of 49 Hotels in Oakland
Reviewed 20 August 2014

After checking in and going to the elevator we couldn't find our room. The check-in desk forgot to tell us they were sold out and we were in another building next to the property. The room was clean but had an odd smell.
Restaurant is across from check in, not in the hotel

Room Tip: Ask for a room in the main hotel
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  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank ItsNever2L8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookiePerArrival, Manager at Hilton Oakland Airport, responded to this reviewResponded 4 September 2014

Dear ItsNeve2L8,

Thank you for taking the time to review our hotel.

We are sorry to hear you were not satisfied with your stay with us. Our hotel is quite large and consists of 5 building; which include meeting space, guestroom, and dining options. We are sorry that our Front Office agent was not helpful in giving you direction for our property. Your review has been forwarded to our Director of Front Office Operations to ensure this does not happen again in the future.

Again, thank you for the feedback.

Sincerely,
Hilton Oakland Airport Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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662 - 668 of 1,033 reviews

Reviewed 19 August 2014

The room was spacious and very clean. Getting a cart from the main registration building to transfer our belongings to the building we were in was a bit of an issue, but it finally worked out okay.
Parking costs extra as is everything including wifi. Wifi is free only in the lobby.
After checking out in the morning, we left our cooler in the main building plugged in thanks to one of the manager's. We returned for it later in the day.
There is a complementary shuttle for BART.

Stayed: July 2014, travelled with family
Thank jbwhitehouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

While overall this property is usually a good value and is extremely convenient to OAK airport, the rooms are in need of an overall (décor likely unchanged since the 1970s (literally)) and the hotel MUST change their brand of cleaning solutions. My last couple stays have been below par due to a horrible chemical smell in the rooms from the cleaning solutions used.

  • Stayed: August 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

Wonderful Hotel and staff, Had a great time. Clean and comfortable room. Nice and relaxing stay. Will stay again when in the area. Minutes from the San Fransisco area. If you are traveling, the airport is just a few short minutes from the hotel.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
Thank Rodger1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Having required a semi handicapped accessible room, it was handled extremely well! Shuttle to Airport was prompt and efficient! Room service was prompt and good. It was very quiet, much appreciated after a hectic day and a full day of travel ahead.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Ulrike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

This hotel is very close to the Oakland airport. It was only a 5 minute drive to the rental car return. I was traveling by myself with a young child and as we arrived someone was right there to help with our luggage, they were friendly and made us feel very welcome. The room was clean and my only issue was I could easily hear the guests in the room above me.

  • Stayed: August 2014, travelled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Rene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

I stayed here a few months ago and was so disgusted and upset that it took several months for me to even write this review. When I booked the hotel, I thought, "How bad could it possibly be? It's a Hilton." But it turns out that it was very bad. The hotel is very much outdated and run down, and it's very surprising that Hilton would allow this property to use its brand. From the photos on the website, it looks art-deco charming, but in person, you'll see that its actually quite run down. Additionally, the property is very spread out, meaning that you should expect to walk 15 minutes to get to your room (after waiting 5 minutes for the rickety old elevator). I wouldn't recommend this hotel. Staying here reminded me of staying at a budget hotel in the late 80's. But what's even more appalling is that it's not cheap! Rooms here typically cost upwards of $200 per night! I would, however, recommend either of the Holiday Inns in the area. I've stayed at both and they are both surprisingly nice (the one on Hegenberger is nicer than the one on Airport Access).

  • Stayed: March 2014, travelled on business
    • Value
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Thank mrskino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOakland2014, Front Office Manager at Hilton Oakland Airport, responded to this reviewResponded 12 August 2014

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the appearance of our property. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Kind Regards,
Hilton Oakland Airport Management Team

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Additional Information about Hilton Oakland Airport

Address: 1 Hegenberger Rd, Oakland, CA 94621-1405
Phone Number:
Region: United States > California > Oakland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 49 Hotels in Oakland
Price Range: £98 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Oakland Airport 3.5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Hilton Oakland Airport Hotel Oakland
Oakland Hilton

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