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“HORRIBLE. Don't stay here.”

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Holiday Inn Express Hotel & Suites
Ranked #6 of 49 Hotels in Oakland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 17 May 2014

We stayed here on an opaque rate, it was a disgrace.

The rooms were dated and small.

The aircon wall control had a 'sticky label' stating that it does not work.

An enormous aircon unit attached to the window didn't work in any way.

Staff were not considerate (banging on door at 2am).

The wifi - SLOW SLOW SLOW I could barely load the google home page. In 2014. 5 miles from Silicon Valley. Disgraceful.

It is also located next to a busy loading yard.

Room Tip: Don't stay here, just don't.
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  • Stayed: February 2014, travelled on business
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2  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 2 June 2014

Dear John,

Thank you for taking the time to share your concerns about your stay at our hotel. I am so disturbed that you did not find our hotel acceptable. We try very hard to provide excellent accommodations and service to our guests. I would like to be able to speak to you in person to extend my apologies and learn how we can correct any shortcomings.

Sincerely,
Dhruv Patel
Director of Operations

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239 - 245 of 478 reviews

Reviewed 16 May 2014 via mobile

I stayed here with a group of co-workers on business for a week can not say enough about the excellent customer service. The hotel is exactly what you expect for the brand but the staff exceeds expectations. They provided us with some great restaurant recommendations, our favorite was Horatio's at the marina. They had an awesome surf/turf and lobster bisque and you are right on the water (be warned, you will be shocked at the prices but you get what you pay for). Burgermeister in Alameda was also a great recommendation. The hotel even provided us with a shuttle ride to and from the BART station so we could take the train to San Francisco for the day. It saved us a couple hours in drive time and a bunch of $ for parking. The hotel and rooms were always clean and comfortable. The breakfast was always fresh and different every day and they even had delicious cookies for us in the afternoon.

Don't hesitate to stay here and ask the staff for their recommendations, they are very knowledgable of the area and are very helpful.

Stayed: May 2014, travelled on business
Thank Trent H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

We've stayed here numerous times. It is a typical HIE with clean rooms and adequate breakfast. They have covered parking for maybe 15 cars. The shuttle ride to the airport is maybe 5 minutes. The park & fly costs are reasonable, and the pick up service is quick.

Room Tip: We always ask for the first floor
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  • Stayed: May 2014, travelled as a couple
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1  Thank steve s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 12 May 2014

Dear Steve,

We really appreciate your loyalty in choosing our hotel for your return visits to the Bay Area. I am glad that the parking and shuttle service makes your travels easier. We believe that our Park & Fly rates are a great value, thank you for confirming this in your review of our hotel.

We look forward to being of service to you in the future.

Sincerely,
Dhruv Patel
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

This hotel sets the standard in customer service. My husband and I had tickets to an A's game the night before we flew home from a trip to SF, and we anticipated having to pay for a cab to take us to the game. We were blown away by the hotel's offer to have the shuttle transport us to and from the game; we simply called when we were ready to leave, and they came to pick us up within 5 minutes of the call. We had a wonderful night's sleep in a quiet, clean and spacious room. We had an early flight in the morning, and wouldn't expect a hotel to have breakfast out at 4am. Again, this hotel exceeded our expectations by providing us with a continental breakfast before we had to catch the shuttle to the airport. We were so impressed with the level of service at this property.

  • Stayed: April 2014, travelled as a couple
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1  Thank AshleyMarie84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 12 May 2014

Dear Guest,

Our goal is to offer our guests the best service they have every experienced at a hotel. Your review described that perfectly with our convenient shuttle, clean rooms, friendliness and thoughtfulness.

Thank you for staying with us and sharing your comments with other travelers.

Sincerely,
Dhruv Patel
Director of Operations

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Reviewed 1 May 2014

Wonderful experience--front desk helped with multiple rooms, received a package for me and then Karla was amazing---great service and attention! Super job! Very generous offer to use the hotel van to transport to near by stores, etc.

  • Stayed: April 2014, travelled on business
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Thank jpsjamdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, director of Operations at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 12 May 2014

Dear Guest,

We are so proud of our team and their commitment to taking care of our guests. Judging from your review, you agree that they are the best! Thank you for acknowledging their efforts. I will pass on your comments. They will be pleased, especially Karla.

We look forward to being of service to you in the future.

Sincerely,
Dhruv Patel
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Let me start by stating I rarely write reviews. Full disclosure, I'm a travel agent and have stayed at a large variety of hotels including luxury, moderate, and budget. Rarely do I get impressed with a moderate hotel, but this was an exception.

I booked two rooms at this hotel last minute so my family and I could attend a funeral. Being from Oakland (moved away 10 years ago), I know the are extremely well so I considered several other hotels. I'm so glad I went with this Holiday Inn Express.

This hotel was a true delight. The rooms were quiet even though it's the closest hotel to the airport. All of the rooms have refrigerators and microwaves, and the hotel has free wifi and daily breakfast - these perks were wonderful and super convenient. The staff was very friendly and attentive to our every need. This includes the front desk, housekeeping, and those staffing the breakfast/lounge area. We even bought seafood from my favorite restaurant to fly home and they let us freeze the crab the night before our departure. The only downside to this hotel is that there was minimal water pressure in the bathroom sink (the shower was fine) and parking was challenging if returning to the hotel late night (the hotel was full because there may have been several people staying there attending the Warriors game during the NBA playoffs). Otherwise, everything about this hotel was excellent. I'll gladly book it again for my next visit and will recommend it to my clients and colleagues going forward.

  • Stayed: April 2014, travelled with family
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1  Thank Leslie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 1 May 2014

Dear Leslie,

Receiving a glowing review from an experienced traveler and an industry professional is truly an honor. I am so happy that you found the location convenient, yet quiet and the service outstanding. I regret that you experienced some difficulty with the water pressure and the parking. We value your comments, so I will certainly follow up on these items.

Thank you for your business, we appreciate it very much.

Sincerely,
Dhruv Patel
Director of Operations

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Reviewed 21 April 2014

The hotel was great but what really makes my stay there nice is the people. From the moment I check in to the time I check out I am always greeted with smiles and willingness to assist. On this last visit I really appreciate in particular Kayla W. efforts. She went the extra my to help me with phone issues I was having so I could make my conference call. Thank you Kayla!

  • Stayed: April 2014, travelled on business
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1  Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 26 April 2014

Dear Brad,

Thank you so much for your 5 star review of our hotel, what an honor! We think that we have the best service team ever and your comments reinforced our pride in their commitment to excellence. I will share your comments with them, they will be so pleased, especially Kayla.

I hope you can come back again for another visit.

Sincerely,
Dhruv Patel
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites

Address: 66 Airport Access Rd, Oakland, CA 94603-1078
Phone Number:
Region: United States > California > Oakland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Oakland
#4 Green Hotel in Oakland
#6 Business Hotel in Oakland
Price Range: £93 - £230 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the closest hotel to the Oakland International Airport and centrally located between San Francisco and Silicon Valley.We welcome all guests either for work or play. Less than half a mile from the Oakland International Airport and just 2.5 miles from the Oakland-Alameda County Coliseum & Oracle Arena- home to the Oakland Raiders, the Oakland Athletics and the Golden State Warriors, you can really enjoy the home field advantage. All guest rooms are equipped with a microwave, wet bar, refrigerator & high-speed Internet access wired and wireless connections.We also serve daily a delicious hot buffet breakfast every morning. We are 100% non-smoking! ... more   less 
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Also Known As:
Holiday Inn Express Oakland Hotel Oakland
Oakland Holiday Inn Express
Holiday Inn Oakland

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