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All reviews oakland airport front desk close to the airport the shuttle driver an early morning flight rental car next morning mile radius great airport hotel bart station free shuttle free breakfast stayed one night first floor great place to stay park and fly the hotel is clean
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Reviewed 17 May 2014

We stayed here on an opaque rate, it was a disgrace.

The rooms were dated and small.

The aircon wall control had a 'sticky label' stating that it does not work.

An enormous aircon unit attached to the window didn't work in any way.

Staff were not considerate (banging on door at 2am).

The wifi - SLOW SLOW SLOW I could barely load the google home page. In 2014. 5 miles from Silicon Valley. Disgraceful.

It is also located next to a busy loading yard.

Room Tip: Don't stay here, just don't.
  • Stayed: February 2014, travelled on business
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2  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 2 June 2014

Dear John,

Thank you for taking the time to share your concerns about your stay at our hotel. I am so disturbed that you did not find our hotel acceptable. We try very hard to provide excellent accommodations and service to our guests. I would like to be able to speak to you in person to extend my apologies and learn how we can correct any shortcomings.

Sincerely,
Dhruv Patel
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014 via mobile

I stayed here with a group of co-workers on business for a week can not say enough about the excellent customer service. The hotel is exactly what you expect for the brand but the staff exceeds expectations. They provided us with some great restaurant recommendations, our favorite was Horatio's at the marina. They had an awesome surf/turf and lobster bisque and you are right on the water (be warned, you will be shocked at the prices but you get what you pay for). Burgermeister in Alameda was also a great recommendation. The hotel even provided us with a shuttle ride to and from the BART station so we could take the train to San Francisco for the day. It saved us a couple hours in drive time and a bunch of $ for parking. The hotel and rooms were always clean and comfortable. The breakfast was always fresh and different every day and they even had delicious cookies for us in the afternoon.

Don't hesitate to stay here and ask the staff for their recommendations, they are very knowledgable of the area and are very helpful.

Stayed: May 2014, travelled on business
Thank Trent H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

We've stayed here numerous times. It is a typical HIE with clean rooms and adequate breakfast. They have covered parking for maybe 15 cars. The shuttle ride to the airport is maybe 5 minutes. The park & fly costs are reasonable, and the pick up service is quick.

Room Tip: We always ask for the first floor
  • Stayed: May 2014, travelled as a couple
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1  Thank steve s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 12 May 2014

Dear Steve,

We really appreciate your loyalty in choosing our hotel for your return visits to the Bay Area. I am glad that the parking and shuttle service makes your travels easier. We believe that our Park & Fly rates are a great value, thank you for confirming this in your review of our hotel.

We look forward to being of service to you in the future.

Sincerely,
Dhruv Patel
Director of Operations

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Reviewed 6 May 2014

This hotel sets the standard in customer service. My husband and I had tickets to an A's game the night before we flew home from a trip to SF, and we anticipated having to pay for a cab to take us to the game. We were blown away by the hotel's offer to have the shuttle transport us to and from the game; we simply called when we were ready to leave, and they came to pick us up within 5 minutes of the call. We had a wonderful night's sleep in a quiet, clean and spacious room. We had an early flight in the morning, and wouldn't expect a hotel to have breakfast out at 4am. Again, this hotel exceeded our expectations by providing us with a continental breakfast before we had to catch the shuttle to the airport. We were so impressed with the level of service at this property.

  • Stayed: April 2014, travelled as a couple
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1  Thank AshleyMarie84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 12 May 2014

Dear Guest,

Our goal is to offer our guests the best service they have every experienced at a hotel. Your review described that perfectly with our convenient shuttle, clean rooms, friendliness and thoughtfulness.

Thank you for staying with us and sharing your comments with other travelers.

Sincerely,
Dhruv Patel
Director of Operations

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Reviewed 1 May 2014

Wonderful experience--front desk helped with multiple rooms, received a package for me and then Karla was amazing---great service and attention! Super job! Very generous offer to use the hotel van to transport to near by stores, etc.

  • Stayed: April 2014, travelled on business
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Thank jpsjamdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, director of Operations at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 12 May 2014

Dear Guest,

We are so proud of our team and their commitment to taking care of our guests. Judging from your review, you agree that they are the best! Thank you for acknowledging their efforts. I will pass on your comments. They will be pleased, especially Karla.

We look forward to being of service to you in the future.

Sincerely,
Dhruv Patel
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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