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“Friendly and Clean”

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Holiday Inn Express Hotel & Suites
Ranked #6 of 49 Hotels in Oakland
GreenLeadersSilver level
Orlando, Florida
Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Friendly and Clean”
Reviewed 23 June 2014

This was our first time at this hotel. Front desk was friendly and processed quickly. Room was larger than normal and most importantly clean and well appointed. Hotel is really convenient to Oakland airport.. (like 3 mins away). Facilities were clean and well appointed. Everything worked fine, next time we travel to Oakland, this hotel will be our first choice,

Room Tip: Rooms in back face a painted wall. If staying long term ask for a room facing front of hotel.
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  • Stayed June 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Orlando_Fam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this review, 19 July 2014
Dear Guest,

Thank you sharing some great pointers about staying at our hotel, like the generous size of our rooms, the speed of our front desk check-in and the excellent working condition of the hotel facility. We appreciate your kindness in passing on these compliments to other potential guests.

We hope to welcome you back upon your next visit to the Bay Area.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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457 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Boulder, Colorado
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 June 2014

Always stay here on business with the rest of the team. Everyone loves the place, but the internet is feast or famine. when the management is queried, the usual rote response is blah, blah, we'll check it, and then you're given the utterly useless toll-free number to call for a remedy.

Given that we rely heavily on the internet for our business, we had to resort to using our OWN WiFi hotspot to access email, etc.

I'm banking that this problem will be gone the next time we stay.....fingers crossed...

  • Stayed June 2014, travelled on business
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Helpful?
1 Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this review, 19 July 2014
Dear Mike,

We value guest feedback such as yours to identify problems and improve our service. Rest assured that we will take your comments to heart about the difficulties that you experienced with our complimentary WiFi.

Thank you for taking the time to write a review about our hotel. I would be happy to speak to you in person about your experience.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, California
Level Contributor
15 reviews
12 hotel reviews
Reviewed 20 June 2014

Our organization held a training event at this hotel and is was great. The facility was easy to find and the staff very friendly. The training went great; all equipmet was perfect and the lunch was delicious. I stayed one night in a suite and it was very comfortable, clean and roomy. I would highly recommend this property. The GM, J.D. was courteous and very customer service oriented!

Room Tip: Ask for a suite. Also a nice breakfast is included which is very convenient.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Cindy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this review, 19 July 2014
Dear Cindy,

We know that a comfortable meeting room, equipment that works and tasty food are necessary for a great experience for meeting attendees. I am so pleased that we were able to make your training event held at our hotel such a success!

Thank you for choosing the Holiday Inn Express Oakland Airport. We look forward to hosting your next training event.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, TX
Level Contributor
111 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 18 June 2014

We stayed twice this month, on the way to Hawaii and the way back. In all seriousness, traveling is stressful. You are staying at an airport hotel, and you arrive and become pleasantly surprised. First of all they provide shuttle service from the airport. They do not run a continuous shuttle, but on demand so get the phone number to order the shuttle when you land.

The staff is so very friendly! Genuinely friendly, warm and helpful. Takes the sting out of travel when you arrive somewhere and they actually care. I would highly recommend this hotel if you have to spend the night in Oakland to catch a flight.

The hotel itself seems old but it is clean and well kept and comfortable. Your needs will be met and you will get a great night's sleep. In the morning they have breakfast available which offers quite a bit from oatmeal, yogurts,fruit to eggs, pancakes and biscuits with gravy.

Make sure when you are at the airport waiting for shuttle you get on the correct one! There is a Holiday Inn and a Holiday Inn Express. I watched people go to the wrong place. Also if you are ordering food for delivery make sure they go to the Holiday Inn Express, there seems to be a bit of confusion.

Room Tip: Suites are large and roomy and not much more than a regular double room. Worth the upgrade.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Service
Helpful?
2 Thank TXCtrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this review, 19 July 2014
Dear Guest,

Your acknowledgement of the sincere sense of hospitality of our team was great to hear. We are so proud of their genuine caring for our guests. I will tell our staff how much you appreciated them. That will be reward in itself.

Thank you for noticing some of the great things about our hotel, like the reasonable price of our suites, the delicious assortment of breakfast foods, the ease of the shuttle service, etc.

We hope you can visit us again.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 June 2014

We were here for two nights for a wedding and a day trip to San Francisco. We weren't expecting too much for a hotel near an airport, but we were pleasantly surprised. The desk staff were very friendly and helpful, our room was nice and quiet and the breakfast was very good (especially the cinnamon rolls). We were transported in the hotel shuttle to the BART station which made for an easy trip to the heart of San Francisco and the hotel promptly picked us up at the station when we returned in the evening. We would stay here again, especially if we wanted to spend time in San Francisco without paying the prices that the city charges for hotels.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank hapi2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this review, 19 July 2014
Dear Guest,

We believe that our hotel is the perfect stopping place for all kinds of travelers; leisure, event attendees and business. Your comments about the location, affordability and extra free amenities seem to prove that we are succeeding. We definitely offer more affordable accommodations for visitors to San Francisco.

Thank you for sharing your experience with other travelers. We appreciate your business and your complimentary review.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
1 review
Reviewed 11 June 2014

I could not give a better review...This hotel was wonderful. We were in the area for a family wedding and much of the family stayed at this location. The hotel staff was the best! Most of us stayed 3 to 4 nights and we did not encounter one staff member that was unfriendly. All were not only friendly, but very accommodating, too. ( I wish I could remember all your names...you all were super!) The hotel was very clean and nice. They serve a hot breakfast which worked out well for us. The location was great as it is near the airport, but also not too far to from attractions, restaurants, etc. We would definitely stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank SAF405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this review, 19 July 2014
Dear Guest,

Your review is a great commentary on the outstanding service that our team offers our guests. Thank you so much for recognizing their efforts to go above and beyond the norm to make our guest’s stay the absolute best. I will share your review with them, they will be so happy to hear your praise.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 June 2014

If you really do have to go to Oakland, you could do a lot worse than staying here. Alternatively this is an option if you are visiting San Francisco as the prices are better and the frequent BART trains will get you to Downtown in around 20 minutes. A pretty much standard HIEx, clean, well maintained and with extremely friendly, helpful staff. On arrival we were allocated a room on the first floor with which my wife was not comfortable bearing in mind that the surrounding area does not look too inviting. Additionally the air conditioner was extremely noisy and didn't work too well. It was after midnight and the desk told us that the hotel was full, but the very next morning they found us a room upstairs and even helped us move our luggage - and this time the air conditioner was OK! The hotel is very close to the airport so the complimentary shuttle doesn't take long to do a return trip and we never had to wait long to go there or to the BART station, although if your train gets you back to the latter late in the evening you might want to take a taxi (across the road from the entrance) rather than waiting as there were some rather funky people hanging around.

Room Tip: Check that the air conditioner works OK before accepting the room.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jocripps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhotels, Director of Operations at Holiday Inn Express Hotel & Suites, responded to this review, 19 July 2014
Dear Guest,

We think that our hotel is a great stopping place for travelers in and out of Oakland Airport as well visitors going to San Francisco. As you mentioned in your review, our hotel is affordable and with our complimentary shuttle service, it is relatively easy to take public transportation to many leisure destinations in the Bay Area.

Thank you for your compliments for our hotel, the service and the many value-added benefits that we offer.

Sincerely,
Dhruv Patel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 66 Airport Access Rd, Oakland, CA 94603-1078
Phone Number:
Region: United States > California > Oakland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Oakland
#4 Green Hotel in Oakland
#6 Business Hotel in Oakland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the closest hotel to the Oakland International Airport and centrally located between San Francisco and Silicon Valley.We welcome all guests either for work or play. Less than half a mile from the Oakland International Airport and just 2.5 miles from the Oakland-Alameda County Coliseum & Oracle Arena- home to the Oakland Raiders, the Oakland Athletics and the Golden State Warriors, you can really enjoy the home field advantage. All guest rooms are equipped with a microwave, wet bar, refrigerator & high-speed Internet access wired and wireless connections.We also serve daily a delicious hot buffet breakfast every morning. We are 100% non-smoking! ... more   less 
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Also Known As:
Holiday Inn Express Oakland Hotel Oakland
Oakland Holiday Inn Express
Holiday Inn Oakland

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