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Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 5
Oakland, California

Reviews from our community

Average - based on 1 review
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Reviews from our community

1 review
“Not what the listing stated”
Reviewed 25 August 2018 for a stay in August 2018

The main reason I booked this apt is because it had enough real beds for 5 adults in the description (1 double, 1 queen, 1 roll away) however when we got there we were given a inflatable air mattress instead of the roll away. I mentioned this to the onsite manager who stated that she just manages the place and is not responsible for the listing. So we tried the air mattress and of course it had a hole. Also there are a few hidden fees such as extra charges for failing to arrive within one hour of our scheduled time that are not stated anywhere in listing and sprung on us just 1 week before our visit. Otherwise the apt is as the pictures show however some of the windows do not close completely.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Aug 2018
Thank you for your feedback. We are sorry you had issues during your stay. The manager specifically asked which bed you would prefer, and you stated that you had no preference. Both the rollaway and air mattress are available for your use. We were never informed that the mattress was damaged nor did the guest that followed you. As for fees, there is a fee for early check-in/late check-out and this is stated both in the listing and the check-in instructions you receive prior to arrival. However, there was no fee charged to you for either. We regret that you did not enjoy your stay as most of our guests enjoy this gorgeous, spacious apartment and central and convenient location. We enjoyed having you as our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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