It was a cold rainy evening after a lovely spa experience at Osmosis. I checked into a single room, asked for wifi but was given a room that didn't actually have any. I turned on heat and went out to dinner. When I returned the room was still very cold and the internet didn't work at all. I was told I could use my computer at the reception area, which I did for one hour. The receptionist watched a loud movie the entire time right next to me which was very irritating. I found it to be quite rude that he didn't offer to turn it down.
When I returned to the room I discovered that it was still freezing cold because the window had been left open all day by housekeeping. At that point I closed the window and attempted to watch a show on television, but I couldn't hear anything as the heater was so loud that it drowned out the sound on the TV.
Then I tried to use the space heater in the bathroom, which did not function at all. Later I was told that it had been disconnected because it was not child safe.
There is nothing that I would recommend about this hotel. In fact when I raised the issues at check out the next morning I was offered a discount at my next visit. Why would I ever want to stay there again? It was the most unacceptable room I have ever had.
- Official Description (provided by the hotel):
- Quietly nestled among world famous redwoods in the historic Village of Occidental, this multi star rated hotel is steps from everything the Village has to offer. Walk to fine dining, eclectic shops, and hiking/cycling trails or take a short scenic drive to renowned Wineries, Spas, the Pacific Coast, Bodega Bay and Russian River. With its comfortable rooms, large secluded pool, and affordable rates it's the ideal place to call home during your Wine Country getaway. ... more less
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