Beginning in Fall of 2010 we began the planning process for our family reunion, with several family members living in the northern part of California we thought it best to have everyone meet in the Red Bluff - Redding area of the western Sierras. Hat Creek Resort offering cabins, campsites and a motel certainly fit the bill for handling the variety of lodging our family members were looking for.
With reservations made early in 2011, all 30+ of us converged on Hat Creek on August 3 with check-in time at 3pm. By 6pm most everyone was settled in with the few exceptions of those coming in on the 4th.
All was well until 4am on the 4th when the pump burned out on the water system. Both 2500 gallon tanks went dry with no toilets being flushed, showers being taken or dishes washed. By 7am word was being distributed to the campers what the problem was, but no idea as to when the pump would be fixed. By 11am it was obvious all facilities at the camp would be shut down and those dependent on the water system would have to leave.
Mechanical problems or acts of God can be excused, but having no backup system, replacement pump or contengency plan is unexcuseable. In seeking refunds we were charged full price for the first nights stay even though we didn't have full services and the office staff were extremely rude in dealing with anyone who dare question them on first night refunds. The concern was preservation of revenue rather than seeking to make the best of a very bad problem and preserve future customers.
We will not be going back to Hat Creek and it's unfortunate as it's a beautiful area with nice facilities. The corporation that owns Hat Creek needs desperately to train their people on damage control and how to win over dissatisfied customers. By the way, we all went back to my brother-in-laws house in Paradise, Ca. and had a wonderful time!
- Also Known As:
- Hat Creek Resort & Rv Park Hotel Old Station
- Hat Creek Resort And Rv Park