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“Outstanding staff at this hotel”

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Country Inn & Suites By Carlson, Ontario at Ontario Mills
Ranked #1 of 41 Hotels in Ontario
Certificate of Excellence
Hartford, CT
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Outstanding staff at this hotel”
Reviewed 1 November 2013

As a family, we rented three rooms at this Country Inn & Suites to be centrally located for a family reunion. Certainly not the Ritz Carlton however an excellent value for the cost. The continental breakfast was fair but surprising to have one at all considering the low cost of the rooms. We were allowed to utilize the dining area one evening for a small private party of 15 for no charge. That amazing thing about this hotel was the staff. From the manager, desk clerk and maid staff, everyone was extremely helpful and accomodating. The rooms here were standard size and very clean. Ontarion Mills / mall is right across the street therefore convenient and an easy walk. There are other opitions in this area however, I think this hotel is the best bang for the buck. I feel the need to repeat, "The staff was amazing."

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronnie44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, 17 December 2013
Thank you so much for your kind review of your stay at our hotel and our staff. I will definitely pass on your comments to the staff and am thrilled that you and your family enjoyed our hospitality. We may not be as well known as some of the others but our goal is to make our guests remember us by our friendly and accommodating staff. We are so happy that we were able to contribute to a successful family trip! We hope to see you all again real soon!
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538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
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English first
Kent, United Kingdom
Level Contributor
102 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 28 October 2013

We wanted to make a couple of hours headway from arriving at LAX on our drive out to Las Vegas.

An overnight stop at Ontario was our choice both for location (right on the junction I10/I15 but also because of its proximity to Ontario Mills, which we have visited several times previously en route to Palm Springs.
I had not heard of this chain before, but it sounded interesting, booking online was easy and the rate very reasonable.

We got lost getting there, no fault of the hotel, but am I going mad or are there no signs on the I10 for Ontario Mills? We arrived later than planned. Once we found the Ontario Mills complex we found the hotel fairly easily. For our own future reference, from LA exit Milliken Ave on I10 towards the mountains ( east?) and take the first exit to the right over the Interstate bridge.

Check in was straightforward. The décor is folksy which made a change from the usual bland stuff- we will remember this place.

The room was fine. Very clean, everything worked, good shower.

Complimentary Wi-Fi.

We took the complimentary buffet breakfast in the morning, which was also fine.

Checkout was easy.

All the staff were friendly and helpful.

Overall this was an excellent stay, we shall definitely look out for this brand on future trips.

Room Tip: No suggestions. 2nd floor was fine.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank tripeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, 30 October 2013
We are thrilled to hear that you enjoyed your first visit in a Country Inn & Suites by Carlson hotel! We appreciate you sharing your experience with other potential guests and for providing navigational help for those looking for the Ontario Mills Mall from the freeways. We are tucked right next door to the mall which provides great entertainment and restaurant options for our guests. We also provide shuttle service to and from the Mall for those who feel that it is too far to walk. We look forward to being your choice in the future when you are heading to Palm Springs or Las Vegas.
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Turku
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 October 2013

This was my first time at a Country Inn, I stay in Hampton Inns which is a close competitor and this review mostly compares the two. Tried Country this time due to lower price.

The outside appearance of the hotel was great but the "country style" interior did not really make a good impression on me. Parking was plentiful and a spot was guaranteed by the additional small parking garage which was a nice addition.

The reception area is small and cramped - I prefer Hampton Inn type of wider, more open space and a bigger desk. The hotel was definitely renovated but the look was, on purpose of course, a tad vintage. Lot's of old fashioned green. Hamptons are generally a bit more modern, better suited for younger taste.

Room was nice an in theory big but it was very narrow. Being long and narrow made the sleeping area quiet but the room area as a whole felt a bit hard to use with a lot of luggage. The batroom was good size and everything worked but for some reason it smelled strongly like Crest toothpaste. Provided showercap is a +. The beds, linens & pillows were the highlights. I think they were a bit more comfortable than in an average Hampton. However, the difference is probably not noticeable for most people.

The breakfast was exactly like in a Hampton. However, I have to give special thank to the breakfast staff, they were the the best. Did not give us any bad looks or words for staying a bit over the ending time. They seemed very friendly.

Otherwise the service was acceptable and everything got done but the smiles at the front desk were a bit too obviously fake. At Hampton Inns, I usually feel the front desk staff to be more genuine but still warmer/friendlier. Also, somehow I never notice the outfits at a hotel front desk but here they looked worn down - both condition and design - and should be changed.

In the future, based on this one experience, might stay in a Country Inn & Suites again if the price is lower than in a Hampton Inn but if there is no price difference, I would take the Hampton Inn.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAKK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, 30 October 2013
Thank you for taking the time to submit a review of your recent stay at our hotel. It was very interesting to see your comparison of our two almost identical hotel brands. The Carlson brand is not as well known in the Western part of the U.S. so your observations and comments should be helpful to those travelers looking for a hotel in the area. We hope you will stay with us again in the future when you come to the Ontario area.
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Marina Del Rey, CA
Level Contributor
66 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 October 2013

We made last minute reservations, and the hotel was booked by the time we arrived. We were in a room on the bottom floor, right near the ice maker and vending machines. The good news is because the rooms are suites, the beds are away from the hallway and there is even a door to separate it more. This means the noise was minimal. We prefer top floor rooms so that we don't hear the people above us but it was not that bad.

The room was clean and comfortable. As was the fitness room. The breakfast was the typical fare for this type of hotel. Not great but pretty decent.

The towels and wash clothes seemed a little thin and worn.

Overall, we were very happy with our stay here, and would stay again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, 22 October 2013
Thank you so much for taking the time to submit a review of your stay at our hotel. We are so happy to hear that you enjoyed your stay even though you were not able to get a room in your preferred location. We hope you will visit us again soon when you come to the Ontario area.
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Rancho Mirage, California
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 October 2013

We chose this hotel for its proximity to the Auto Club Speedway in Fontana. (And it is very close to outlet shopping and lots of restaurants!) Also close to Ontario airport. Easy on and off from the freeway. However, we did not hear any freeway noise at all. Underground parking. Friendly staff, everyone from the front desk to maintenance workers greets you with a smile and hello. Clean, attractive rooms. Lots of towels. Breakfast both days was fresh and plentiful, constantly being refreshed by staff. Will stay here again. Absolutely no complaints.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, 22 October 2013
Thank you so much for submitting a review of your stay. We are thrilled to hear that you enjoyed your stay at our hotel and that our staff made you feel welcome. Our location right near the Auto Club Speedway is always a plus for our guests coming to one of the many racing events at that location but our proximity to the huge Ontario Mills Mall adds the bonus of outlet shopping and tons of restaurants to chose from. We hope that you will keep us in mind when you come to Ontario for a Speedway event or otherwise!
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Cordoba, Argentina
Level Contributor
199 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 20 October 2013

It has been a really good experience.
I arrived late, after the Indy Car race in Fontana.
The check-in was easy, the front desk crew super nice and on top of that you get a bag with cookies !!
The property looks neat and clean.
My room was large, a refrigerator with a separate freezer is something you won't find everywhere.
Countless towels, very good toiletries and outstanding sleeping quality.
A special mention for the coffee: definitely the best I've tryied in all the hotels I've been in.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Rutilante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, 22 October 2013
Thank you for taking the time to submit a review of our hotel. We love being so close to the Auto Club Speedway and hosting all of the racing teams and fans that come to the events there. We are so happy that you enjoyed your stay and that our staff and amenities made your stay special. We try to welcome our guests, whatever hour they arrive, with a "Welcome Home" smile so that your stay begins and ends feeling like a member of our "Country" family. We look forward to welcoming you again when you come back to the Ontario area!
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Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 October 2013 via mobile

I had a good time here! I came with my family for a convention we had and the rooms were awesome and beds were to die for. Hotel staff were very amicable! The service was great like how they had complimentary food and drinks at the lobby and the breakfast was excellent! I will definitely be returning!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pris-diaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, 16 October 2013
Thank you so much for your kind review of your stay at our hotel. We love hearing that our amenities and staff made you feel so welcome and comfortable. We try to welcome each guest as if they were a guest in our own home. We hope to see you and your family again when you travel to the Ontario area!
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Additional Information about Country Inn & Suites By Carlson, Ontario at Ontario Mills

Property: Country Inn & Suites By Carlson, Ontario at Ontario Mills
Address: 4674 Ontario Mills Pkwy, Ontario, CA 91764-5104
Phone Number:
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Ontario
#5 Business Hotel in Ontario
#5 Romantic Hotel in Ontario
#11 Family Hotel in Ontario
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Ontario at Ontario Mills 3*
Number of rooms: 117
Official Description (provided by the hotel):
Prepare for a stress-free stay at the Country Inn & Suites By Carlson(R), Ontario Mills, CA, beginning with complimentary transportation to the hotel from LA/Ontario International Airport (ONT). Our hotel at the intersections of I-10 and I-15 provides easy access to trade shows at the Ontario Convention Center and AHL hockey action at the Citizens Business Bank Arena, home of the Ontario Reign. You can also shop at Ontario Mills Mall or catch a NASCAR race at the Auto Club Speedway, both just minutes from the hotel. Recharge daily with the hotel's free breakfast, heated outdoor pool and fitness center, and then retreat to rooms with microwaves, mini refrigerators and HDTVs with HBO. Bring along snacks and drinks since every room and suite includes a refrigerator and a microwave, perfect for late-night appetites. Watch an HBO movie on the flat-screen TV or check emails with free Internet access. Our suites feature separate sleeping, living and dining areas donned with a king-sized bed, sleeper sofa, and a sizable table with seating for four. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson At Ontario Mills Hotel Ontario
Country Inn And Suites By Carlson At Ontario Mills
Country Inn Ontario Mills

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