As a frequent guest at Choice Hotels, I was excited to stay at the number 1 rated hotel in the chain. All was well when my girlfriend and I checked in. We were warmly greeted by the hotel clerk and the room was nice with a Welcome Robert written on the mirror and a candy on the bedspread and the hand towels artfully wrapped. The mattress was on the hard side.
Then it happened. I left early morning to drive to meetings in downtown LA. My girlfriend went down for breakfast an hour later. When she returned to the room, the key no longer worked. When she asked for a new key, they refused, saying she was not a registered guest. She did not have her cell phone or purse with ID, so she could not call me. They allowed her to borrow the phone to call me, but I was driving, so I didn't answer. The phone rang again, so I pulled off the next exit to call the Ontario number back. My girlfriend told me the hotel had grabbed the phone back from her and told her she would have to wait in the lobby until I called back or returned to the hotel. I returned the call and said I allow her in our room. That was not good enough. I asked if I could email them permission do they would have it in writing. THAT wasn't good enough. They told me I had to fax a letter authorizing entry to our room , along with a copy of my credit card and driver license, both front and back in order for her to enter. I asked to speak with my girlfriend to tell her i was working on fixing the problem, and then found a FedEx Office. I sent the requested information, resulting in me being late for my meeting. My girlfriend nor I were ever offered any apology. Do you think this would have happened if she were white? I don't think so... Needless to say, we will not be returning to this hotel due to their ridiculous discriminatory practices. They have not heard the last fromm...
- Official Description (provided by the hotel):
- Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional nearby attractions include Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. Hotel guests enjoy a slew of free amenities such as a daily hot breakfast buffet, Wi-Fi, an outdoor heated pool and hot tub and a 24-hour business center. Guest rooms are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more less
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- Also Known As:
- Comfort Suites Ontario Airport Hotel Ontario