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“Clean and Friendly” 5 of 5 bubbles
Review of Comfort Suites Ontario Convention Center

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Comfort Suites Ontario Convention Center
Ranked #8 of 41 Hotels in Ontario
Certificate of Excellence
Lebanon, Oregon
2 reviews
“Clean and Friendly”
5 of 5 bubbles Reviewed 17 December 2013

I enjoyed my stay at the Comfort Suites Ontario Airport and will return to them the next time I am in the area on business. The staff is very friendly, helpful and courteous. The rooms are clean and the extra touches they do made me feel very welcome. The breakfast was excellent.

I would definately recommend the hotel to others

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 7 January 2014
Dear Donna F.,

We are so pleased your enjoyed your stay with us at the Comfort Suites Ontario Airport! Every guest who walks thru our doors puts a smile on our faces. We look forward to your next trip to Ontario! Hurry Back!
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507 reviews from our community

Traveller rating
    392
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    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Tucson, Arizona
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 10 December 2013

Our second stay, and we were again impressed. Clean room with a nice layout, excellent gym with the best treadmill I've ever used, and very nice breakfast with healthy choices if you so prefer. One morning I had the oatmeal with raisins, and then the scrambled eggs with a biscuit. That was a delicious breakfast. Very helpful staff who kindly froze our icepack. Exceptionally fast Internet connection in the rooms.

The train tracks are nearby and the whistle woke us up a few times, but I can't blame the hotel for that.

Room Tip: As far away from the train side as possible.
See more room tips
  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TucsonRLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 7 January 2014
Dear TucsonRLS,

Welcome back! Thank you for your wonderful compliments! When you are on the road we want to help you keep up with your healthy lifestyle – and our in house 24 hour gym along with healthy breakfast choices does the trick! We want you to have all the comforts of home when you stay with us. We strive to show our guests that excellent customer service is the #1 priority here at the Comfort Suites Ontario Airport. We hope you have a third stay! Safe travels!
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Concord, North Carolina
1 review
5 of 5 bubbles Reviewed 8 December 2013

From the cleanliness, to the outstanding accommodations and customer service....we were impressed!!!
Thank you to the staff who always greeted us as though it were our first time meeting. Professional, and with the customers' needs first, we appreciate you making us feel like home-away from home~

The B.R.A.K.E.S. Team
Concord, NC

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 21 December 2013
Dear Jane J,

We are always excited to see our wonderful guests. When you’re on the road it’s the smiling greetings and happy staff that make being away from home tolerable. Safe travels and come see us again!
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Reading, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 4 December 2013

Have stayed here a few times and love this property. Clearly the manager has great pride in her property, her staff and her work. The attention to detail is second to none in this hotel class - I've stayed at supposedly more upscale properties that don't do what they do here...

The basics are correct but it's the small added touches that make the difference.

Check out the pics...
A welcome message in my room
A star on my door recognising membership of Choice frequent guest program
A Christmas cookie in my room
Motivational messages in the fitness room
Beautiful Christmas decorations

This property has won Choice Hotels Hotel of the Year for the last 4 years or so. I hope they win the 5th - they deserve it.

Don't consider any other hotel in the area. This is the one. Stop looking around.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 7 January 2014
Dear Mark,

We appreciate your compliments! We have reached #1 on Trip Advisor thanks to you our guests who have given us such awesome reviews. We are so blessed to have loyal guests that will go the extra mile to come home again. We look forward to your next visit home….and we hope it’s soon!
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plymouth
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

This was the best Choice hotel I have ever stayed at through out the country. The staff is friendly and very responsive to your every need. They have a great breakfast with many choices of fresh fruit. You will not be disappointed. 5 star rating.

Room Tip: great location lots of restaurants close by.
See more room tips
  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank matr1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 21 December 2013
Dear Matr1958,

Thank you so much! We strive to always put our guests and their comfort first and foremost. We are firm believers that a great breakfast is a great start to having a great day. Our fruit is cut fresh every morning for the best flavor. We hope to be able to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Temecula, California
1 review
5 of 5 bubbles Reviewed 3 December 2013

I was in town for just one night and my daughter and I stayed at the Comfort Suites in Ontario. we were greeted by a friendly staff in a bright clean and good smelling lobby. In our room we were pleasantly surprised with the welcome note on our mirror and the choclates left with the towel swan. The room looked like the picture on line of the room we reserved, this doesnt happen that often. Breakfast the next day was good and again the staff was freindly and helpfull. Yep I will stay again when in the area.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 21 December 2013
Dear Mark M,

Friendly staff, happy guests, clean rooms, spotless lobby, and chocolate make the world a better place….well, at least we think so! After a long day of travel we think you deserve a little treat waiting for you. We are so pleased you enjoyed your stay and we can wait to see you again!
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wi
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 29 November 2013

We stayed here 1 night on a stay over before our flight. The check in clerk was so very nice. The room is just excellent. Extra little nice things in the room. All was quiet and restaurants were within walking distance. The parking felt very safe. The morning breakfast was more than expected. Good eating and excellent coffee. All in all a totally great place to stay. All hotels could learn from this benchmark hotel. If this comfort suites represents choice hotels, then I am always going to look for choice hotels when traveling.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stlaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 2 December 2013
Dear Stlaa,

We are so glad you chose to come and stay with us before your flight out of Ontario International Airport. Our location is one of the great things about our hotel with close proximity to the airport, Convention Center, Ontario Mills Mall, and scores of restaurants and shopping. We have something for everyone at our breakfast buffet each morning because breakfast is the most important meal of the day! We strive to make each moment of every stay comfortable and relaxing. We hope to have the opportunity to serve you again in the future!
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Additional Information about Comfort Suites Ontario Convention Center

Property: Comfort Suites Ontario Convention Center
Address: 1811 E Holt Blvd, Ontario, CA 91761-2149
Phone Number:
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ontario
#6 Family Hotel in Ontario
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Ontario Convention Center 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more   less 
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Also Known As:
Comfort Suites Ontario Airport Hotel Ontario

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