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“Deserving of High Marks!”

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Comfort Suites Ontario Convention Center
Ranked #8 of 41 Hotels in Ontario
Certificate of Excellence
Tucson, AZ
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Deserving of High Marks!”
4 of 5 bubbles Reviewed 24 April 2014

The Comfort Suites was a pleasant surprise. It was definitely a great value for the price. If I need to stay in Ontario again, I would definitely choose this hotel!

Cons:
There were only two complaints: the toilet seat had dark marks that wouldn't completely come off with soap and water, and the towels could have been thicker.

Pros:
The room was clean, spacious, and comfortable. We liked how there was a couch, a mini fridge, and a microwave. The TV had a lot of cable options. There were also two USB ports for charging devices on the desk!

The lobby was open and the front desk clerks were always friendly. The fruit infused water, hot tea, and coffee that were available for 24 hours a day was a nice bonus.

The breakfast every morning had tasty offerings. As long as you got there towards the beginning of the time block, food was fresh and plentiful.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank singsinthecar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 27 April 2014
Dear Singsinthecar,

Thank you for taking the time to write such an informative review! I’m so happy to hear your thought on your stay and our property. Good or bad, we want to know so we can make our hotel the best it can be for our guests. I’m so happy you enjoyed our spacious and well designed guest rooms, friendly staff, fresh and delicious breakfast, and the little extra touches. I’m sorry about the issues with your toilet seat and the thickness of our towels. I have passed on your remarks to our housekeeping team. Thank you. We hope you travel well and we will see you next time you’re in Ontario!

Best wishes,
Joan E., General Manager
909-605-0700
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511 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
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  • English first
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English first
Boston, MA
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

For the price this is the best hotel I've stayed in. Here's the many positives:
+ very clean updated room and bathroom with no mold (so many other hotels have some mold in the bath). Very large room with sitting area with couch ( this room had 2 queen beds) plus refrigerator, microwave and coffee maker
+ 4 pillows on each comfortable bed - 2 soft and 2 firm
+ great breakfast including 2 types of eggs, bacon, make your own waffles, fruit including raspberries, strawberries, black berries, blueberries, red and green grapes, assorted melons, bananas, clementines, apples... by 8:30 many berries were gone but still lots of fruit.
+ water infused with fruit in the lobby 24 hours
+ our flight arrived after the shuttle stopped but they sent the shuttle when we arrived.
+ very friendly staff
+ personal welcome message in our room with my name
+ 2 water bottles in refrigerator

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveling_mom-Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 22 April 2014
Dear Traveling Mom-Boston,
I’m so happy to hear you enjoyed your stay and found so many positive things about our hotel! Our Housekeeping, breakfast, and front desk team thanks you for your wonderful words about the care and attention they show to our rooms and our hotel. We are so glad you enjoyed our hot breakfast items and our fruit bar. The fruit is very popular and does go very fast. We do our best to keep up with our guests, but those berries are very popular! We hope to see you next time work or fun brings your back to Ontario!
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Fort Worth, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

This was the best hotel I have ever been too. The breakfast were great. It was nice having something different every day. The best part was the hot oatmeal with the fresh fruit (strawberries, blue berries, raspberries). It was also nice having the cold water always available with the fresh fruit in the container to give it a wonderful flavor. The staff was very friendly and helpful and the room was very nice.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 22 April 2014
Dear Eric,
Wow! We are so excited to be the best hotel you’ve ever been to! Thank you! I appreciate you taking the time to write a review and tell other travelers about your experience as our guest. Our staff thanks you for your kind words. We look forward to your return visit! Travel safe Eric!
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Seattle
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

I have stayed in hotels all over the world and I'm always, always looking for the best deals and rooms, always! We just got back from a recent trip to Southern California, some place I go all the time because I have family there. I have stayed in different hotels around the region and always hope for the best (usually do a Priceline Name Your Price deal) but this time I wanted to try and find something without Priceline. I looked at the reviews for this hotel and thought how wrong could all of these excellent reviews be? They weren't! This has got to be the best hotel deal I've ever come across in years! The price was awesome ($99 and you get breakfast too!!) and the room was extremely comfortable! I felt very welcomed from the moment we checked in (very late, 11pm!) and every day we were there. We had family with us that were in wheelchairs and the accessible room was very accessible! The only negative I could come across was that breakfast was put away a bit early, but other than that, nothing! The breakfast, btw, was awesome. Fresh fruit, different cereals, waffles, warm food, etc. etc! All I can say is keep up the great work, I will be back!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HiwayMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 22 April 2014
Dear HiwayMom,
We are so glad you took a chance on us! Our guests have given us some amazing reviews and feedback, and we want to live up to what they say. We are delighted we were able to wow you! Our guests have told us one thing that is important with our wheelchair guests is being able to get around inside the guest suites, especially the bathrooms. We are so pleased to hear your guests were comfortable in our hotel. I’m sorry our breakfast hours are not as long as you would have liked. When you are traveling morning seems to come quickly! I am glad you enjoyed our breakfast selections though. We appreciate your feedback and look forward to your next visit to Ontario!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Neu-Isenburg, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

Mega-phantastic hotel with great,friendly and helpful staff.My room (No.:331)had a mega-phantastic romantic atmosphere and was hyper-luxury. Also(very important): One of the few hotels with hardwire-Internet-Connection.Very stable and quick. Great and hyper-impressive italian restaurant(discount for hotel-guests) "Mustazzoli" opposite of the hotel. Can not await to return....

Room Tip: Chose Room-No.: 331
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wolfgang M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 22 April 2014
Dear Wolfgang,
We are mega-excited you enjoyed your stay with us! We appreciate your wonderful review and compliments of our spacious rooms and our friendly award winning staff. You really can’t beat the amazing complimentary bread and delicious Italian cuisine at Mustazzoli! We only want the best for our guests….that’s way we recommend the restaurants we do and off you a discount too! We look forward to your next visit! Travel safe Wolfgang!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Payson, Utah
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 31 March 2014 via mobile

We checked in for an overnight stay after visiting family and friends. The hotel was very clean. Checking in was quick and easy. The room was inviting and prepared nicely. All the employees were friendly and said hello when you walked by. The breakfast was good but the eating area was a little small. We would definitely stay here again.

Stayed March 2014, travelled with family
Helpful?
1 Thank Shannon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 6 April 2014
Dear Shannon,
Thank you for your kind words and compliments! It’s so lovely to hear such positive feedback from our guests. We are delighted you enjoyed your stay. Thank you for mentioning our friendly staff. They work so hard to make sure everything is perfect for our guests. We hope you enjoyed your visit with family and friends! Looking forward to your next visit!
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Dallas, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 March 2014

...why this property has won top honors in their chain four CONSECUTIVE years! Although a low-to-mid price hotel, there were resort-like touches that caught me off-guard and made me smile. Extremely well managed, which includes hiring the right people, who were all competenet, helpful and friendly. The place was booked solid this weekend with NASCAR race fans, but nobody seemed rushed or frazzled. "Extra mile" service displayed by desk clerk when I checked in, and housekeeping does a great job.

If I ever have business within 20 miles of ONT, this is where I'll stay!

Room Tip: Freight trains pass about a block to the south, so a room on the north end might be quieter, but I w...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, 30 March 2014
Dear Jim M.,
Thank you so kindly for your wonderful compliments! We are delighted we were able to make you smile with our extra touches. We truly believe it’s the little things that count the most. Thank you for recognizing our hardworking and dedicated team. NASCAR weekend is a very busy and crazy weekend, and we love it and look forward to it every year! The reason we enjoy it so much is the amazing NASCAR fans, drivers, crews, and teams that come to stay. You really make our job so fun and easy. We look forward to your next business trip to Ontario!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Ontario Convention Center

Property: Comfort Suites Ontario Convention Center
Address: 1811 E Holt Blvd, Ontario, CA 91761-2149
Phone Number:
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ontario
#4 Best Value Hotel in Ontario
#6 Family Hotel in Ontario
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Ontario Convention Center 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more   less 
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Also Known As:
Comfort Suites Ontario Airport Hotel Ontario

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