My daughter and I booked and received confirmation on a room with 2 queen beds. After flying all day and arriving late at night, we checked in to find our room was a single king bed. We asked for another room and we were told there were none with queen beds available. After a few minutes we were given the handicapped room which did have 2 beds. In the morning, we went to the complimentary breakfast to find we had to wait for staff to restock eggs, bacon, sausage, etc. Upon finding some things available, we had to eat with our hands as they had run out of plastic ware! We had booked another nights stay the next night, so stopped at the desk to make sure our reservation was for the 2 queen bedroom. We were told by the day manager that yes, our reservation was for the 2 queens. Upon arrival, we were AGAIN given a room with one king bed and we had no alternative but to take it. Upon check out we told a different manager our dissatisfaction. We were told that if someone did not remove their belongings from a room by check out time, they could not remove them and so they retained the room another night even if they had booked for only one night. To make matters worse, the rooms had been prepaid for by my mother-in-law and they charged my daughter for the 2 nights as well. After 10 days, the charges still had not been removed and each time my daughter or myself called, they continued to add another room charge, but never showed any credits! $700 charges pending!!!!! Emails and phone calls to the corporate office proved ineffective. After 3 weeks, they removed all but $13 of the billings. The rest of the money had to be disputed with the credit card company before all was said and done. Horrible experience!!!!!!
- Official Description (provided by the hotel):
- Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, Odigeo, Choice Hotels, Expedia, Booking.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Comfort Suites Ontario Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites Ontario Airport Hotel Ontario