We've stayed at over 25 previous Embassy Suites, and this new 2 yr. old location is the worst. When we checked into our room we noticed black soot on the wall around the air vent in the bedroom. Upon closer inspection i could see that the ceiling air filter was not installed correctly and that the filter media was caked in black dirt/dust. No wonder the walls were black!! Also the breakfast area is poorly designed to accommodate guest and the attendants are clueless in refilling items when running out. One line for the omelet station, so while guest are waiting for a fresh omelet, they are blocking the already prepared food items, wait......... also the OJ ran out, no silverware, coffee was out several times and the attendants just look at it and walk on by, clearing tables, which is only what they did! When I asked who / where is the "Front of the House Manager" the reply was, "it's the Chef on the omelet station". I went to the front desk to ask the manager on duty to check out the fiasco in the dining room and he was not concerned. Too busy flirting with the front desk woman! The location is quiet, limited parking, easy in and out, sloooooooooow elevators, only one working out of 3 on a weekend. Dining staff is poorly trained, so don't come here on a weekend. Wrote the management a letter 2 weeks ago and never heard back, guess they don't care! Also this is a franchise location, another reason they don't care about training.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Ontario - Airport! The Embassy Suites Ontario – Airport hotel is not defined by fluff but rather by thoughtfulness and attention to detail to those things that matter to travelers. We want to be your first choice when visiting the Inland Empire and Ontario, California.We are located in Ontario, California, just off Interstate 10 and Interstate 15 in the heart of the Ontario business district near companies such as Frito Lay, Target, Toyota, Fed Ex, BMW of North America and NAMM. The LAX/Ontario International Airport, Ontario Convention Center, Citizens Business Bank Arena, Ontario Mills Mall and the California Speedway are all in close proximity to the Embassy Suites Ontario - Airport. Visitors of Frito Lay, Target, Toyota, Fed Ex, BMW of North America, NAMM, DPI Specialty Foods, and UPS will find the Embassy Suites Ontario - Airport both convenient and opportune. Cal Poly Pomona and Chaffey College are a short drive from the hotel. The LAX/Ontario Airports and Ontario Convention Center are just a few minutes away. The value-minded business traveler will enjoy our amenities such as an oversized work desk area, complimentary wireless high-speed internet and airport shuttle service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hilton Hotels Direct, Odigeo, Hotels.com and Agoda so you can book your Embassy Suites by Hilton Ontario-Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Ontario-Airport Hotel Ontario